Ensure that all activities within the teams are carried out efficiently and productively. Responsible for managing operational changes arising from new clients, products, new instruments and new markets and providing guidance and leadership on the implementation of these new initiatives. Role reports into the CAO, Taiwan and requires the individual to work with the front-to-back- central Programme Manager and other departments to delivery Operations objectives within the areas of Transaction Operations and Fund Operations.
To ensure operational readiness, including Onboarding, Changes, Innovations, and Reporting. To oversight the outsourced services provider and ensure services provider to support both business and regulatory requirements and future growth.
1. Onboarding
- Manage new onshore products (mutual funds & mandates) on-boarding and operations changes
- Assist in preparing PDC document for new product
- Assist in applying for fund related identification number including registration/ deregistration of fund’s Tax ID with tax office
- Coordinate with local and regional/global teams for local/regional/global system setup required by new portfolio/closed portfolio
- Communicate with internal & external stakeholders for new initiatives
- Coordinating operational process and system set-up within Operations to support client’s requirements
- Coordinating with custodians to ensure market account opening
- Collaborate with BAU team to ensure operational readiness for day 1 investment including all system set-up
2. Changes & Innovations
- Responsible for improving/streamlining existing procedures/practices/
processes to enhance controls and mitigate operational risks
- Conduct ad-hoc tasks and/or projects assigned by Line/Functional managers and handle Global/Regional/Local projects & business initiatives for Operations
- To analyse and understand business or client requirements what the information is required
- To work closely with Technology team and business SMEs to manage the project delivery milestones
- To work closely with SMEs to maintain project issue log and provide solutions for solving problems
- To support and analyse the processes to be automated or alternative solution.
- To engage with SMEs to understand issues with automated processes
- To plan and prioritise business requirement workflow and ensure delivery of assigned tasks
- Troubleshoot and bug fixes for automated processes
3. Control and Management
- Assist in setting up control points to manage the risk of processes , especially manual processes
- Assist in annual risk assessment (RCA) including update and document change in operations
- Assist in Risk event (E&O) handling in ARCHER
4. Oversight outsourced service provider
- Communicate with the third-party FA for new requirements/new initiatives and ensure the delivery in good quality and timely manner
- Communicate with the third-party FA for exceptional handling and problem shooting
5. Teamwork and Behaviour Excellence
- Continuous demonstration of expected behaviours and wide impact on Schroders culture
- Delivering results through inspiring and supporting all colleagues, within team and around the firm, particularly those under pressure; generous with time and advice
- Present a professional, unstuffy and friendly image; considerate, tactful and diplomatic at all times
Maintain up-to-date qualification and skills to perform professional duties including regulatory required training and through online learning platform
