Do you want to be part of a newly formed organization that is designing and launching new business models across MENA? If so, Amazon Now operations is looking for experienced Operations Leads with a strong record of achieving results. You will join a team that redefines fast delivery, helps us build and run this new service for our customers, run 3P Store Operations. You will ensure Amazon policies – including attendance tracking – are implemented and administered fairly and consistently. This includes motivating, coaching, reporting, and providing feedback of associates’ performance – including under the roof/on the road productivity, quality, and safety - as a means for achieving or exceeding Amazon expectations. This is your chance to make history. Our overall mission is simple: we want Amazon to be the place where our customers can find, discover and buy anything online. Whatever our customers want, we will find the means to deliver it. With your help, Amazon will continue to enable people to discover new worlds and implement innovation.
Key job responsibilities
We're seeking a Team lead for Amazon Now operations. In this role, you will be responsible for:
Managing, on a daily basis, end to end operations for either one large site or a combination of small sites, supervising store operations:
Meeting customer facing metrics, while maintaining cost targets and upholding safety and morale of the team
Driving performance management of your team members. Preparing and implementing training and development plans for associates.
Continuously improve the operations process and attain a sustained level of performance improvement.
Conducting 4M and 5S audits for the stores on a daily basis.
Stand-in for Area Manager.
- A Bachelor’s degree holder with experience in a customer facing environment, warehousing, logistics or manufacturing. Strong communication skills (written and verbal). Proficiency in MS Excel. Ability travel to different stores within UAE.
- A self-motivated person with the ability to motivate the associates/team members. Strong execution skills, action oriented, go getter. Resourceful to identify the way to get things done using limited resources. Ability to work under pressure situations. Ability to work in ambiguous situations and to come out with solutions as per the situations faced. Good people management skills. Good analytical and problem solving skills. 1-3 yrs of experience in managing a process and people as a lead. Knowledge of Lean, Six Sigma and Kaizen methodologies would be highly advantageous. Knowledge of SQL would be advantageous.
