Closing date for applications: 26th November 2025
Who are we looking for?
We’re looking for a data-driven and proactive team member to join our Operations team. As an Operations Data Analyst, you’ll transform operational and customer activity data into valuable insights that drive performance and support informed decision-making across our team.
You’ll work closely with colleagues to understand business needs, design and build clear, actionable reports and dashboards, and recommend improvements based on your analysis. Your work will help us deliver excellent service to our customers and continuously improve how we operate.
What you will bring:
- Proven experience in a data analyst, BI analyst, or similar reporting role.
- Advanced Excel skills (pivot tables, formulas; VBA is a plus).
- Hands-on experience with Power BI (or similar BI tools such as Tableau or Qlik).
- Coding ability for data manipulation and automation (e.g., SQL, Python, R).
- Strong analytical and problem-solving skills, with attention to detail.
- Experience working with operational and customer data.
- Excellent communication skills – able to explain data and insights clearly to different audiences.
- A positive, collaborative approach and a passion for making data useful.
What you will be doing:
- Collect, analyse, and interpret data on operational performance and customer activities.
- Design, build, and maintain reports and dashboards using Excel and Power BI, ensuring they are clear, actionable, and visually engaging.
- Develop and automate data processes using coding skills (such as SQL or Python) to improve efficiency and accuracy.
- Work closely with colleagues to understand their needs and provide meaningful management information (MI) to support business goals.
- Present findings and recommendations in a clear, concise way, helping the team make the right decisions for our customers.
- Continuously improve our data and reporting processes, keeping an eye on new tools and techniques.
