Job Summary

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Zurich Life Assurance plc is looking for an Operations Administrator within the Service Teams  area of the business to focus on understanding and responding to what matters to customers. We are looking for a highly motivated individual with excellent communication skills.  Successful candidates will gain a thorough knowledge of the workings of a life office by working in a dynamic environment handling queries and requests relating to products which range across Corporate and Individual Pensions, Investments & Protection Plans.

Initially, due to the nature of the role full time attendance in the office will be required but over time it will evolve into a hybrid based role. Please talk to us at interview about the flexibility you may need.

This role may be available part-time or full time. This is because we want the best people for our roles, and we recognise that sometimes those people aren’t available full-time.  Please talk to us at interview about the flexibility you may need.

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Your Role

As an Operations Administrator your main responsibilities will include, but not necessarily be limited to, the following:

• Ensuring that our customers come first is a key responsibility of the role

• Processing all client/member requests through the new business stage / life cycle of their policies. This will involve ensuring that requests are processed in accordance with product rules and the company's processes and procedures

• Dealing with clients/members and brokers/employers and other stakeholders over the phone

• Complaint’s handling

• Interacting with other areas of the business e.g. Sales, Propositions, Compliance etc. to improve how we work

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Your Skills and Experience

As an Operations Administrator your skills and qualifications will include:

• Good working knowledge of Microsoft Word, Excel

• Third Level Qualification in relevant area

• Have achieved or be making significant progress towards a relevant professional qualification that meets Central Bank Minimum Competency Requirements.

• Previous administration experience an advantage

• Excellent attention to detail

• Has excellent inter-personal skills

• Ability to work in a dynamic team environment

• Be well organized, results driven and capable of working to tight deadlines

• Good communicator with excellent interpersonal skills

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Additional Information

Primary work location is Blackrock, Co.Dublin. The work is office based for at least the first four to six months.

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