Job Summary

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• You will join the Claims function as a Junior Claims Automation Analyst
• You will be participating in claims transformation and development of new claims service, construct and manage business rules management system and other automation initiatives and applications such as RPA  
• You will play the role in health checking our claims automation model to ensure long-term success making sure our automation initiatives delivered and maintained with excellent quality in terms of claims service level and customer experience
• You will be working closely with business stakeholders to identify and understand requirements and opportunities to enhance our automation model

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Job Accountabilities

• Assist in designing and implementing reliable automation solutions to reduce cycle time and increase accuracy
• Coordinate and implement Quality Assurance framework for claims automation model
• Gather, analyze business requirements, and develop / revamp / simplify process workflows
• Participate in process and code reviews of all automation tools with peers and manager to ensure all standard resource libraries and architecture patterns are appropriate
• Demonstrate automation capabilities to stakeholders
• Involve key business and IT stakeholders to clarify the process, participate in process definition
• Perform end-to-end testing, troubleshooting and end-user support
• Create and maintain documentations that includes process design, technical solution and design documents to accurately represent design and code
• Work with product owners, development team and other stakeholders to determine new features of automation model
• Assess the process landscape, sorting processes by feasibility and potential for automation

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Job Qualifications

• Degree in Engineering / Computer Science/ Mathematics and / or relevant disciplines
• Over 1 year working experience related to business process automation, business process analysis and/or development experience with any programming language
• Good knowledge of software development processes and methods
• Knowledge of OCR, RPA, API, BPM, BRMS and machine learning is preferred
• Proficiency in using at least one of the programing languages such as Python, R, JAVA, C# or .NET is a plus
• Familiar with agile development cycle and UAT process
• Fast learner and up-to-date with new technology and skills
• High energy, self-motivation and ability to thrive in a fast-paced working environment with a customer focused attitude
• Good analytical mind, self-motivated and able to work under minimal supervision
• Proficient in spoken and written English & Chinese (including Cantonese and/or Mandarin)

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