IT technician on MTA Plant, focused to provide solutions, installation, maintenance to network and general support using desktop technology. Provide manufacturing systems support, IMS hardware support, Users desktops, office devices and technical assistance to Corning IT as requested. Provide backup support for the Site Leader as requested.
- Lead technical support, providing support to manufacturing and the daily operations.
- Backup IT Site Leader as needed.
- Work closely with, IT service delivery, project management, and functional/business resources to deliver projects and services on time.
- Participate on IMS Projects as needed.
- IMS Infrastructure Support, including computers, printers, switches, servers and security.
- Interface with Corning IT to resolve issues.
- Advanced Issue Resolution for IMS cases.
- Communicate Infrastructure needs and issues to Site Leader.
- Responsible for the effective acquisition, installation, maintenance, and use of desktop technology.
- May be responsible for the purchase and installation of hardware or software.
- Represents bridge between technology and business needs.
- Resolves problems with new and existing equipment.
- May train end users on software.
- Administrators end user requests and projects.
- Coordinates resources to solve problems.
- Bachelor's degree in an IT related field or combination of IT education and work experience.
- Some experience in an IT department in a manufacturing environment.
- IT Infrastructure support experience.
- Comfortable Around Management
- Can deal comfortably with managers as well as the hourly workforce.
- Can present to managers without undue tension and nervousness.
- Gains trust quickly from other parties to the negotiations.
- Has a good sense of timing.
- Fosters a feeling of belonging in the team.
- Good at figuring out the processes necessary to get things done.
- Can simplify complex processes.
- Can write clearly and succinctly in a variety of communication settings and styles.
- You can get messages across that have the desired effect.
- Effective leadership, organization, and planning skills, with ability to handle changing priorities.
- Excellent communications, interpersonal and influencing skills.
- Enter the Desired Experiences and Education here
