Your Role as IT Support Engineer I
Join us in shaping the future of e-commerce technology. As an IT Support Engineer I, you'll:
Deploy innovative technical solutions across regional facilities
Provide expert support for hardware, operating systems, and enterprise applications
Think creatively to solve unique challenges beyond standard procedures
Collaborate with global teams to maintain and improve our technology infrastructure
Drive operational excellence through hands-on problem-solving
Key Responsibilities:
Technical Operations
• Drive network excellence through advanced engineering, infrastructure management, and systems administration
• Maintain critical systems uptime and performance during operational hours
• Execute local technical projects from conception to completion
Problem-Solving & Process Improvement
• Conduct root cause analysis to resolve operational challenges
• Design and implement efficient IT solutions and processes
• Develop and maintain technical documentation and standard procedures
Customer Support & Collaboration
• Partner with leadership and teams to enhance IT infrastructure
• Provide expert technical support across multiple facilities
• Deliver remote assistance to distributed teams
• Travel within region to support on-site needs as required
This position combines hands-on technical expertise with strategic problem-solving to ensure seamless operations across our network of facilities. The ideal candidate thrives in a dynamic environment and is passionate about delivering innovative IT solutions.
- 1+ years of Windows Server technologies: AD, DFS, Print Services, SCCM experience
- 2+ years of troubleshooting in a multi-user high availability environment experience
- 2+ years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) experience
- 2+ years of corporate setting Windows, Mac or Linux Operating systems support experience
- 2+ years of supporting and maintaining a corporate network environment experience
- CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications
- Experience in project management including resource planning, managing schedules, reporting project status and prioritizing own tasks and those of other team members for multiple projects
- 2+ years of computer networking experience
- Bachelor's degree in IT, computer science or equivalent
- PMP Certification
