We are seeking a skilled and proactive IT Support Associate to join our team to both support day-to-day operations and project-based initiatives that enhance our operational efficiency and service delivery. This role offers an opportunity to leverage your technical expertise and problem-solving skills to make a significant impact on Amazon's corporate IT Logistics.
You’ll join a diverse team of IT Support associates and engineers, supply chain specialists, program managers, operations managers, and other vital roles. You’ll collaborate with people across IT Services to help us deliver the highest standards for IT Logistics, ensuring that our customers have the equipment they need to perform their jobs. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
• Support day-to-day IT Imaging responsibilities, which may include imaging, troubleshooting, data destruction, repair, or other tasks
• Support and collaborate on IT projects related to imaging, deployment, and lifecycle management of end-user equipment
• Maintain technical documentation, including standard operating procedures and knowledge base articles
• Provide escalation support for challenging technical problems
• Contribute to the development and implementation of technical solutions to improve operational efficiency and service quality
• Ability to stand/walk for 8-10 hours at a time
• Must be able to bend and lift equipment up to 49 lbs throughout the shift
- 1+ years of corporate setting Windows, Mac or Linux Operating systems support experience
- Experience with network troubleshooting and support
- Experience in a dynamic environment with a high degree of customer service
- Experience prioritizing and managing multiple responsibilities
- CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications
- Experience with digital asset management tools
- Experience with data cabling/computer facilities maintenance
