Role Purpose:

Provide daily support to the project IRO-Go Lean focused on optimize time and SLA for IRO case resolution

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Key Responsibilities:

Support the optimization of IRO case resolution time and SLA adherence.

• Assist with case codification to ensure proper documentation and categorization.
• Perform account reconciliation activities related to AP and Finance processes.
• Contribute to process improvement initiatives under the Go Lean methodology.
• Collaborate with cross-functional teams to understand ERP workflows and IRO procedures.
• Provide support in preparing reports, Excel analyses, and presentations.

Required Qualifications:

Currently pursuing a degree in Business Administration, , Finance, or a related field.

• Strong attention to detail and organizational skills.

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Skills and Competencies:

• Strong organizational and time management skills
• Effective communication and interpersonal abilities
• Experience in employee relations and personnel management
• Proactive and self-motivated approach

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