Honeywell Building Automation is transforming the way every building operates to help improve the quality of life for the people who use them. With a portfolio featuring software, hardware and services, Honeywell takes an outcome-focused approach to help building owners and operators improve safety and security, energy and operational efficiencies to create a better building experience.

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Helping to Transform Buildings to be Safer and More Operationally and Energy Efficient.

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Responsibilities:

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· 1st line of support to Security Products Technical engineers and stakeholders over touchpoints; phone and e-mail.

· Manage and log requests on Security Products asset system Salesforce/ NEX.

· Support Honeywell brands with further touchpoints under the multi-range support umbrella.

· Issuing customers with literature that can support and promote self-help.

· Develop FAQ’s, Technical Tips, and ‘How-To ’videos on Hardware and Software applications to achieve KCS maturity.

· Supporting other parts of the business to resolve escalated issues arising from customer contact, i.e., complaint ownership and call escalation.

· Responsible for Inbound/Outbound Calls in relation to all types of queries and escalations from internal and external customers.

· Effective problem resolution on basic and non-technical cases.

· Data collection through Salesforce/ NEX.

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Qualifications:

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· Experience of working in a Customer Service environment.

· Exceptional interpersonal and communication skills to support all levels of customers, both internal and external.

· Excellent problem solver with a methodical and consistent approach to their work.

· Effective time management and organizational skills.

· Computer literate – MS Office, specifically Excel and Outlook.

· Salesforce experience preferable.

· Technical background either from IT, electronics or Security Products perspective, including access control, alarm systems, and CCTV.

· Second language: preferred English + German or Spanish or Italian or French.

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We Offer

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•  Career Growth: Clear pathways for advancement, regular feedback, and mentorship opportunities.
•  Skill Development: Access to training and certifications.
• Work-Life Balance: Flexible working arrangements and support for combining work with education.
•  Tech and Innovation: Access to modern tools, technologies, and innovative work environments.
•  Company Culture: Sense of community, team-building activities, and social events.

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