Work closely with our Network Engineering & Network Technical Project Manager teams to ensure fast, smooth rollout of established designs and products
Collaboration with various stake holders to remove project obstacles
Report current status via ticketing system, status reports, email and slack
Manage work and priorities through ticketing system and workflows to complete customer requests and projects
Maintain accurate records and document problems and processes to successfully draft and execute changes within data centers
Troubleshoot networking, routing and inter connectivity issues, including troubleshooting of network device configuration and low level application interaction
Troubleshooting cabling infrastructure connectivity issues, including patch panels and patch cords
Remediating small scale hardware failures related to cabling infrastructure connectivity issues, including patch panels and patch cords
Participate in the migration, basic configuration and rollout of new or upgraded hardware
Exhibit quality workmanship on all work and maintain site cleanliness
Carry a cell phone for communication, information, and emergencies
Up to 50% travel within geographical work area may be required; some travel outside traditional work area may be requested
- 2+ years of computer hardware experience, including troubleshooting and repairing experience
- 1+ years of computer networking experience
- High School diploma or equivalent
- Experience dealing effectively with customers during problem resolution and operating efficiently under pressure
