The Amazon Logistics (AMZL) team help us to consistently deliver for our customers by achieving maximum efficiency from our operational sites. As a Shift Manager in Delivery Operations (SMDO), you’ll oversee our outbound parcel-delivery operations. You'll be part of the last – and most crucial – step in a package’s journey through the Amazon logistics chain. Your work in guiding, coordinating and holding your team accountable will help them succeed and uphold the standards customers expect from us.

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Key job responsibilities

- Monitor and audit plans for Delivery Service Partners, including staffing, schedules, quality initiatives, and performance levels

- Promote best practice and continuous process improvements across your team in areas like health and safety and productivity

- Ensure there is on-the-road capacity for deliveries including during peak business times

- Help to pilot new service types on-site, such as electric vehicles and cargo bikes

- Carry out performance reviews with Delivery Service Partners

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A day in the life

On a daily basis, you’ll manage a specific sortation area that handles parcels or parcel delivery. You'll be based at one of our operational sites and work on a variety of shifts. You’ll help your team stay safe and meet their productivity goals by promoting a culture of best practice and making sure it’s upheld by everyone. You’ll also work with a variety of delivery service partners to get packages out to customers.When you’re not completing on-the-ground tasks, you’ll work on implementing the operational plan for your department and assist with multiple continuous improvement projects throughout the year. Your tasks will include managing your area with the help of daily indicators and identify opportunities to improve standards and performance.If you’re looking to develop your career, you’ll be able to access development and mentorship opportunities to help you progress at Amazon.

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Basic Qualifications

- University degree (Bachelor's or Master's degree), completed before start date
- Relevant experience in using data or anecdotal evidence to influence business decisions
- Relevant experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment
- Advanced proficiency in written and spoken English and Dutch

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Preferred Qualifications

- Relevant experience of communicating with internal and external stakeholders
- Experience in a logistical working environment

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