Role Description
As a Graduate Intern - Insurance Operational Analyst , you will coordinate core insurance operations across five domains:Claims Management, Commercial Contract Compliance, Endorsements & Certificates of Insurance (COIs), Workers’ Compensation Compliance, and Renewals.
Your work will focus on five consistent pillars:
- Administration – executing and maintaining processes and documentation
- Communication & Coordination – liaising with stakeholders and partners
- Governance – ensuring compliance, control, and quality standards
- Visibility & Reporting – developing dashboards, trackers, and insights
- System Management – optimising the use of insurance platforms and tools
You’ll collaborate with brokers, insurers, TPAs, legal, finance, and business units to ensure insurance operations remain accurate, compliant, and aligned with business needs.
Location: London, Manchester, or Belfast
Role Profile
We are seeking a detail-oriented and proactive professional who thrives in a structured, multi-stakeholder environment. The ideal candidate will demonstrate:
- Strong organisational skills to manage multiple workflows and deadlines
- Clear communication, translating technical insurance language into actionable insights
- Analytical skills to interpret contracts, policies, and data while identifying risks
- Process discipline with a focus on documentation standards, SLAs, and audit readiness
- A collaborative mindset across legal, finance, HR, and risk functions
- Comfort using insurance systems, trackers, and dashboards
Key Responsibilities Claims Management
- Administer claims across liability, workers’ compensation, auto, property, fiduciary, employers’ liability, and cyber lines.
- Gather documentation, liaise with brokers/insurers/TPAs, and manage payments.
- Maintain logs, dashboards, and unified reporting (e.g., Sedgwick ViaOne).
- Enforce SLAs, control points, and documentation quality standards.
- Support the transition of the in-house incident system to Oracle.
Commercial Contract Compliance
- Review contracts against policy language; assess indemnities, liabilities, and coverage gaps.
- Advise legal, finance, and brokers on contractual risk allocations and insurance requirements.
- Maintain contract review trackers, renewal databases, and compliance records.
- Report on compliance trends and exposures, ensuring alignment with regulatory updates.
Endorsements & COI Management
- Oversee workflows for endorsement requests and COI approvals.
- Coordinate with brokers on policy changes, renewals, and distribution of COIs.
- Maintain endorsement registers, COI dashboards, and renewal timelines.
- Reconcile discrepancies between requests, policies, and binding terms.
Workers’ Compensation Compliance
- Prepare and submit payroll reports, audit documentation, OSHA filings, and BLS surveys.
- Manage state-specific workers’ compensation policies, including monopolistic states.
- Track injury and lost-time claims; monitor compliance with OSHA standards.
- Conduct periodic audits and maintain compliance dashboards.
Renewals
- Manage annual renewals for global and local policies; maintain central repositories.
- Partner with brokers, insurers, and finance teams to reconcile premiums and allocations.
- Monitor policy execution, invoicing, costs, and taxes in line with programme requirements.
- Maintain renewal calendars, dashboards, and reconciliation progress reports.
Systems & Tools
- Insurance platforms (e.g., Sedgwick ViaOne, Marsh, Oracle)
- Internal trackers, dashboards, and reporting tools
Benefits & rewards
- Gain practical experience in evaluating potential acquisitions, financial modelling & valuation, strategic planning and corporate finance within one of the UK’s largest public companies.
- Exposure to senior executives and, and cross-functional collaboration within the organisation.
- Opportunity to work with experienced professionals and learn from industry experts.
- Mentorship and guidance to support professional and personal development.
- Potential for future career advancement within the organisation or recommendation for future opportunities.
- We know you’ll do great work, so we give a lot back with some of the best benefits in the business. We understand that one size doesn’t fit all, so our workplace programmes meet the different needs of our diverse teams and their families too. You will be eligible for benefits during this time like any other employee, such as discounts on learning resources, some well-known high street brands and of course some pro-rata holidays.
This is a 12-month internship programme. You will be paid for the duration of your internship at a pro-rata salary of £27,050.
