Role Purpose

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We are looking for a highly skilled Field Engineer (FE) to join our team in Pontchâteau, France.

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The FE will serve as a technical expert and key representative of Corning's passive cabling products, providing accurate and reliable product information to customers. This role involves advising on proper installation methods, troubleshooting performance issues, and offering support regarding field installations. The FE will primarily support customers in France, Benelux region, and French-speaking North African countries, working closely with customers and approved installers to ensure optimal product performance.

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Key Responsibilities

• Technical Support and Customer Interaction:
  • Provide technical guidance and presentations on Corning products to customers, installers and partners.
  • Advise customers on product applications, benefits, and system solutions, including detailed part number recommendations.

• Pre-Sales and Post-Sales Support:
  • Provide pre-sales support, including product recommendations, BoMs, system design, training and testing.
  • Provide after-sales assistance, including installation advice, troubleshooting on-site and field analysis of faulty product claims.
  • Document claims thoroughly (observations, photos, data) and share them with the Manager, Quality team, and Product Line Management (PLM).

• Collaboration and Feedback:
  • Give feedback to the development/PLM teams regarding product improvement ideas and compliance with regional standards and norms.
  • Collaborate with 3rd-party vendors to ensure solution compatibility and seamless customer experience.

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Qualifications and Skills

• A university degree in Telecommunications or Engineering.
• 2-5 years of experience in Telecom or Datacom, with a strong technical foundation.
• Technical knowledge in FTTH Networks and Data Centers.
• Fluent French & English writing and speaking; additional European languages are a plus.
• Computer skills (MS Windows based: Power point, Word, Excel, Visio).
• Ability to convey technical, complex ideas to highly technical customers/colleagues.
• Ability to present/give training comfortably and confidently in front of groups from 10-50 people.
• Good hands-on skills: basic mechanical /troubleshooting/ repair skills.
• Ability to collaborate effectively within a team, lead meetings to communicate customer needs, and actively listen to customers to understand and address their challenges.

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Travel & Flexibility

• Position will be based preferred in Pontchâteau, France.
• Willingness to travel 25–35% across the EMEA region, including Africa.
• Must be flexible for short-notice travel (24–48 hours), including overnight stays.
• Valid driver’s license and appropriate travel documentation required.
• Standard 40-hour work week, with occasional weekend work or travel as needed.