Based in our Centre of Excellence in Wexford. The Claims Teams, based across both Wexford & Blackrock, are responsible for meeting the Insurance needs of our customers through both our broker and direct channels.
The successful candidate of this contract will be responsible for the administration, and negotiation of a portfolio of damage claims and other claims-related activities on behalf of Zurich Insurance plc. Reporting to the Team Lead, the claims handler will be required to work closely with claimants providing excellent customer service and accurate claims advises. Working closely with other internal operations, such as Underwriting, Finance, and Sales & Distribution to ensure all areas of the business are managed according to the Zurich Way of Claims and within handling authority levels.
The successful candidate’s responsibilities will include, but not necessarily be limited to the following:
• Establish timely, accurate, and consistent reserves and perform ongoing reviews throughout the claims cycle.
• Proactively manage a portfolio of cases to achieving a settlement, within the designated personal authority level, in line with established standards, procedures, and guidance provided.
• Drive cases to a timely and accurate resolution, with an absolute focus on customer service.
• Provide a high standard of customer service and adherence to legal and regulatory requirements.
• Drive efficient and effective claims management processes by utilising Industry leading telematics technology to achieve better outcomes.
• Strive for continuous improvement on claim file handling with feedback and support through the Quality Audit processes
• Administration, investigation, and settlement of damage claims.
• Negotiating fair settlement in line with Company standards
• Liaise with Customers, Brokers, Company Service Providers and Claimants in person, by telephone and by written correspondence
• Adhere to Central Bank compliance standards of operating
• Ensure any issues arising are dealt with in accordance with Zurich standards and that where appropriate issues escalated in a timely fashion
• Maintain Claims Records in accordance with regulatory /statutory and internal requirements
• A minimum of two higher level C3s/H5 subjects in the Leaving Certificate or Third Level Qualification (minimum Diploma Level 6 Standard), or equivalent industry qualification
• Applicants should hold or have the desire to pursue a Certificate in Insurance Practice (CIP) and/or Association of Insurance Institute ACII qualification. In recognition of this, a comprehensive study support package will be provided.
• Strong customer service skills focused on the delivery of quality customer service
• Strong verbal and written communication skills
• Be able to prioritise and work to deadlines
• Desire to learn and be flexible to business change
• Ability to recognise and understand appropriate legislative regulations
• Working at all times lawfully and in accordance with pre-defined regulatory compliance
• Excellent communication and interpersonal skills, with a particular requirement for high quality telephone skills
• Ability to work within a team environment focused on the achievement of both individual and team goals
• An innovative approach to work, training and problem solving
• An enthusiastic and flexible approach that includes the ability to self-motivate
• Quick learning capabilities and an aptitude for understanding the variable elements of insurance products
• Ability to resolve customer problems
Position is Wexford-based but occasional travel may be required to other Zurich locations.
