Data Center Operations designs, installs & maintains the world’s largest Cloud Computing Infrastructure. We are looking for skilled Data Centre Operation Technician at Amazon Data Services India Private Limited (“ADSIPL”) with a passion for technology to help us expand AWS Cloud offerings to the next level.
The Opportunity: Data Centre Operation Technician This role is a unique opportunity to work in some of the most advanced data centers in the world. ADSIPL’s data centers are large-scale high-density centers where you will be working on changing the face of Cloud technology in India.
A Data Centre Operation Technician at ADSIPL, expectation from role are:
• You work as part of the Operations team, whose primary responsibility is the maintenance and upkeep of the data center infrastructure.
• your role and responsibilities include, but are not limited to, server rack installation, hardware break-fix on various components, troubleshooting network issues also responding to emergent situations that affect operational stability.
• You may be the primary contact point for both internal customers (for example: Network Engineers, Systems Engineers, Software Developers, Technical Operations) and external service partners (Hardware Vendors, Contractors, Service Providers among others).
• You will work and meet SLAs against assigned trouble tickets via a directed workflow, be the first line touch point for hardware troubleshooting and technical issues.
• You perform on-call duties and will participate in Data Center operations, handling scheduled maintenance and change management activities that require monitoring of the data center infrastructure.
• You participate in team meetings for metric analysis and to discuss achieving daily/weekly goals.
• You possess knowledge of the policies and procedures, including safety and security, within your department, and understand the appropriate application of such knowledge
• You contribute to documentation on technical issues through root cause analysis for operational issues that occur, and contribute to process improvement initiatives relevant to the data center environment.
• More experienced technicians may assist in training less experienced members of the team.
* This position also has a physical component requiring the ability to lift & rack equipment up to 18kg; it may require working in cramped spaces or in elevated locations while adhering to health & safety guidelines.
* This role involves covering 24x7 shift rotation
- 2+ years of computer hardware troubleshooting and repair experience
- 1+ years of computer networking experience
- Bachelor's degree
- Experience dealing effectively with customers during problem resolution and operating efficiently under pressure
- Experience specifically with Cisco 37xx, 49xx, 65xx, 73xx, 76xx, Nexus 7K and Juniper MX/EX platforms including all compatible supervisory and line cards for these platforms
