Overview
As a Microsoft Data Center Technician (DCT) in Québec City, you will be responsible for staging, setting up, and performing hardware deployments. You will also conduct troubleshooting and diagnostics on equipment, as well as perform hardware decommissions for simple changes and refreshes following Standard Operating Procedures (SOPs). This role will deepen your understanding of Data Center processes, allow you to develop mentoring skills while guiding peers, and familiarize you with security and data management procedures, ultimately accelerating your career growth.
About Microsoft Cloud Operations & Innovation (CO+I)
CO+I is the engine that powers Microsoft’s cloud services. As a CO+I DCT, you will play a crucial role in delivering the core infrastructure and foundational technologies for Microsoft's online services, including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. CO+I focuses on the personal and professional development of all employees, offering training and growth opportunities, including Career Rotation Programs, Diversity & Inclusion training and events, and professional certifications.
Physical Requirements
- Occasionally climb ladders.
- Frequently ascend stairs and/or ramps.
- Engage in prolonged standing.
- Occasionally lift up to 50 lbs (22.5 kg).
- Occasionally push or pull weights of 50-75 lbs (22.5-34 kg), with or without an assistive device.
In this environment, you may be required to travel 0-25% of the time to support other metro areas.
Key Responsibilities
- Data Center Operations
- Comply with Data Center unit policies, procedures, and deadlines, with guidance from experienced technicians and direct management.
- Efficiently handle assigned tickets in alignment with relevant Key Performance Indicators (KPIs).
- Provide guidance or assist less experienced technicians with complex tickets, escalating as needed.
- Work Environment
- Contribute to a positive team environment by sharing information, participating in meetings, and collaborating with other shifts.
- Complete mandatory training in security and data management, adhering to associated procedures.
- Service Management
- Develop an understanding of cross-functional Data Center processes to support partnerships with stakeholders.
- Complete training related to job focus areas (e.g., repair, deployment), observing experienced technicians for hands-on experience.
- Service Delivery
- Report and escalate data center technical or safety-related incidents immediately.
- Prepare, set up, and perform basic startups and shutdowns of hardware according to specific instructions.
- Perform diagnostics and troubleshooting to identify and resolve technical issues.
- Working Conditions
- Work for extended periods under elevated levels of noise, heat, and light due to necessary equipment and ventilation systems.
- Ability to work 12-hour shifts, including evenings, nights, weekends, and holidays as necessary.
- Other
- Embody Microsoft’s culture and values.
Qualifications
Required/Minimum Qualifications
- High school diploma, GED, or equivalent with basic knowledge of computer hardware and components, or equivalent experience.
Preferred Qualifications
- 3+ years of experience supporting IT equipment or related technology.
Other Requirements
- Ability to meet Microsoft, customer, and/or government security screening requirements, including:
- Microsoft Cloud Background Check upon hire/transfer and every two years thereafter.
- Reliability Status Screening with the Government of Canada.
