• Performing server rack installations, hardware break-fix on various components, troubleshooting network issues, responding to operational incidents that impact service availability, and carrying out routine network, server hardware, and operating system repairs to contribute to the overall availability of AWS services
• Serving as a primary contact point for both internal and external stakeholders, including engineers, software developers, vendors, and contractors
• Performing on-call duties and participating in scheduled maintenance and change management activities
• Contributing to documentation and process improvement initiatives based on your analysis of operational issues
• Helping to interview, train and onboard new team members
Traveling within and outside of regional work area is required.
As a Data Center Technician professional, you have industry-leading technical abilities and demonstrate a breadth of knowledge while you:
• Take ownership of technical issues reported by their customers, engaging other teams when necessary to drive resolutions.
• Demonstrate strong troubleshooting and problem-solving skills, escalating issues to senior technicians and management as required.
• Maintain service level agreements by proactively detecting and reporting issues.
• Show initiative and proactivity, even in the absence of direction or support.
• Enhance effectiveness through process innovation.
- 2+ years of data center engineering or operations experience
- 2+ years of networking and troubleshooting experience
- Willingness to participate in a primary responder rotation and support 24/7 data center operations
- Experience managing work and priorities through a ticketing system
- Experience with cabling infrastructure best practices and methodologies
- Experience working in a data center environment (racking and stacking gear, cable management, hot/cold aisle containment)
