Data Center Operations designs, installs and maintains the world’s largest Computing Infrastructure. Our scope of work includes systems, repairing, dealing with issues, handling and tracking parts and assisting in Data Center maintenance. Amazon Data Centers are large-scale high-density centers where you will help change the face of Technology in the region
Key job responsibilities
In this role as a Data Center Operations Technician, you will be responsible for the on-site management of hardware lifecycle of our IT infrastructure that includes:
- You will work as part of the Operations team; whose primary responsibility is the maintenance and upkeep of the data center infrastructure.
- Your role and responsibilities include, but are not limited to, server rack installation, hardware break-fix on various components, troubleshooting network issues also responding to emergent situations that affect operational stability.
- You will work and meet SLAs against assigned trouble tickets via a directed workflow, be the first line touch point for hardware troubleshooting and technical issues.
- You will perform on-call duties and will participate in Data Center operations, handling scheduled maintenance and change management activities that require monitoring of the data center infrastructure.
- You will participate in team meetings for metric analysis and to discuss achieving daily/weekly goals.
- You have the knowledge of the policies and procedures, including safety and security, within your department, and understand the appropriate application of such knowledge
- You will contribute to documentation on technical issues through root cause analysis for operational issues that occur, and contribute to process improvement initiatives relevant to the data center environment.
- More experienced technicians may assist in training less experienced members of the team.
- Involves covering 24x7 shift rotation
A day in the life
You will support DC (Data Center) infrastructure equipment (e.g. racks, servers, networking devices, hardware components, cables, etc.),
You will follow the instructions ticket-based environment and work on systematic problem resolution and perform routine operation activities on hardware, or spare parts, including rack install, server break/fix, rack decom etc.
You will perform on-call duties and will participate in Data Center operations, handling scheduled maintenance and change management activities that require monitoring of the data center infrastructure.
Show a strong aptitude for troubleshooting and problem solving
You will be involved with site management and maintain tidiness in operation areas
Your role involves covering 24x7 shift rotation
- Computer/Server hardware troubleshooting experience required
- Computer networking including Fiber troubleshooting experience and theory
- Min. 2+ years experience in relevant field
- LINUX Operating System, Hardware or Networking certifications.
- Knowledge in cloud computing environments.
- Understanding of IT service management and Data Center environment safety and security.
