Role Overview
As a Microsoft Data Center Inventory & Asset Technician (DIAT), you will prioritize ticketed tasks for team technicians, provide guidance on inbound and outbound logistics, and ensure accurate inventory balances. This role allows you to showcase your expertise in inventory and asset management while developing mentorship skills, accelerating your career growth.
About Microsoft Cloud Operations & Innovation (CO+I)
CO+I is the driving force behind our cloud services. As a DIAT, you will play a vital role in delivering the core infrastructure and foundational technologies for Microsoft’s online services, including:
- Bing
- Office 365
- Xbox
- OneDrive
- Microsoft Azure
CO+I emphasizes personal and professional development through training, career rotation programs, diversity and inclusion events, and professional certifications.
Qualifications:
- High school diploma and 6 months of experience in inventory management, retail, warehouse management, or a related field, or equivalent experience.
- Ability to respond to security screening requirements from Microsoft, clients, and/or the government.
Preferred Qualifications:
- More than 2 years of experience in a warehouse or supply chain within an IT environment, including the use of heavy lifting equipment (e.g., forklifts, pallet jacks).
Key Responsibilities:
- Customer Service
- Focus on resource optimization and quality improvement.
- Understand customer needs and position the organization to exceed expectations.
- Collaborate with internal and external stakeholders to resolve issues.
- Data Bearing Device (DBD) Destruction
- Ensure timely execution of destruction processes and manage schedules in partnership with senior leadership.
- Assist with security investigations and coordinate with third-party vendors.
- Inbound and Outbound Logistics
- Provide technical support to technicians handling incoming and outgoing deliveries.
- Direct the flow of packages and communicate logistics timelines with clients.
- Inventory Management
- Ensure teams maintain accurate inventory balances and prioritize ticketing queues to resolve escalations.
- Operational Excellence
- Serve as a subject matter expert and seek opportunities to improve existing processes.
- Procurement
- Develop execution plans to improve performance and satisfaction within your area.
- Manage and resolve issues related to delivery and execution.
- Safety Practices
- Conduct daily safety meetings and train employees on safe practices.
- Ensure compliance with heavy lifting equipment requirements.
- Tactical Shift Management
- Assign tasks to inventory and asset technicians, leveraging process knowledge to resolve escalations.
- Warranty Process Management
- Act as a subject matter expert on the Return Merchandise Authorization (RMA) process.
- Ensure compliance with Service Level Agreements (SLAs) for warranty processes.
- Travel Requirement
- This role may require up to 25% travel to support other metro areas periodically.
Physical Requirements
- Ability to occasionally climb ladders, engage in prolonged standing, and lift up to 50 lbs (22.5 kg).
- Occasional pushing or pulling of loads (up to 75 lbs / 34 kg) may be required.
