About the role
We’re looking for a Fraud Data Analyst to join the Fraud Squad at Cleo.
As a Fraud Data Analyst you'll be at the frontline of protecting both our users and the business from emerging fraud threats. You will play a critical role in helping shape the future of our fraud prevention strategy by turning data into actionable insight and partnering closely with cross-functional teams to move fast, iterate and stay ahead of attackers.
You’ll work in a fast-paced environment where analytical sharpness and strategic thinking are critical. Your work will help us answer questions like:
- What fraud is slipping through our defences?
- What’s driving our dispute rate this month?
- Where are our rules creating friction for legitimate users?
- How do we make better decisions, faster?
Key Responsibilities
Fraud Detection and Investigation
- Proactively review and investigate emerging fraud incidents and disputes.
- Investigate reported fraud cases and disputes to uncover broader trends and patterns.
- Develop and refine fraud rules to improve efficiency.
- Conduct root-cause analysis of false positives to fine-tune detection strategies.
- Proactively identify potential fraud threats and design and execute mitigation strategies.
- Work with the wider fraud squad to rapidly identify and mitigate fraud attacks through data-led diagnosis and short-term triage rule design and lead incident response.
- Stay on top of chargebacks / disputes and volume spikes and develop mitigation strategies to reduce losses and avoid threshold breaches (both for cards and ACH payments).
Data Analysis and Reporting
- Extract and analyse large volumes of transactional data using SQL.
- Produce comprehensive analysis with concise narrative on findings and proposed solutions, providing stakeholders with the information they need to take action.
- Build and maintain dashboards and reports that highlight fraud trends and KPIs.
- Own and monitor fraud KPIs and proactively flag areas of risk or opportunity.
- Improve access to fraud data through collaboration with engineering and AX teams.
- Present complex data findings to stakeholders in a clear and actionable manner.
Collaboration
- Work closely with product, operations, compliance, customer service and the wider fraud squad.
- Liaise with external third parties such as fraud vendor partners, payment partners.
What are we looking for?
To be successful in this role, you should possess the following qualifications and attributes:
- SQL Proficiency: You have 2 years + hands-on experience with SQL, using it to analyze data, identify trends, and support your investigations.
- Experience:
- You have a minimum of 2 years of experience in a Fraud Data Analyst or similar role within payments, fintech, or eCommerce.
- Expertise in fraud typologies including identity theft, CNP fraud, payment fraud, Account Takeovers etc.
- Versatility: You can seamlessly switch between reactive and proactive work, handling urgent fraud cases while also focusing on long-term prevention strategies.
- Detail-Oriented: You have a keen eye for detail, with a passion for uncovering trends and insights from complex data sets.
- Analytical Skills: Ability to analyse anomalies, identify trends, and convert findings into prevention strategies.
- Communication skills: excellent communication and stakeholder engagement skills.
Recruitment Process
- Recruiter Interview (30 mins)
- Technical Interview (60 mins)
- Whiteboard Interview (60 mins)
- Final Interview (30 mins)
What you'll get for all your hard work?
- A competitive compensation package (base + equity) with reviews every 4 months, aligned to our termly OKR planning cycles.
- Work at one of the fastest-growing tech startups, backed by top VC firms, Balderton & EQT Ventures
- A clear progression plan. We want you to keep growing. That means trying new things, leading others, challenging the status quo and owning your impact. Always with our complete support.
- Flexibility. We can’t fight for the world’s financial health if we’re not healthy ourselves. We work with everyone to make sure they have the balance they need to do their best work
- Work where you work best. We’re a globally distributed team. If you live in London we have a hybrid approach, we’d love you to spend one day a week or more in our beautiful office. If you’re outside of London, we’ll encourage you to spend a couple of days with us a few times per year. And we’ll cover your travel costs, naturally.
- Company-wide performance reviews every 6 months
- Generous pay increases for high-performing team members
- Equity top-ups for team members getting promoted
- 25 days annual leave a year + public holidays (+ an additional day for every year you spend at Cleo, up to 30 days)
- 6% employer-matched pension in the UK
- Private Medical Insurance via Vitality, dental cover, and life assurance
- Enhanced parental leave
- 1 month paid sabbatical after 4 years at Cleo
- Regular socials and activities, online and in-person
- We'll pay for your OpenAI subscription
- Online mental health support via Spill
- Workplace Nursery Scheme
- And many more!
