How you'll help us Keep Climbing (overview & key responsibilities)
At Delta Air Lines, connection is at the heart of everything we do and guides our every action. We strive to welcome and care for all of our customers during their travels with us and aim to deliver an elevated experience.
Delta’s brand is based on best-in-class operational performance, the foundation of which is providing safe and reliable aircraft for our customers’ travel experience. The role of Operations Analysis & Performance (OAP) is to support this mission by providing strategic insights by first understanding business processes and then leveraging data and analytics to drive continuous improvement efforts.
The Analyst will be asked to work closely with leaders to develop creative solutions to current challenges. We are looking for data curious individuals who seek to understand process and can connect with our business partners to leverage data and drive improvement.
We are looking for data curious candidates who enjoy thoughtful debates about how strategy, business process improvement, and analytics impact the way Delta reliably serves its customers. The successful candidate will espouse Delta's core values of Honesty, Integrity, Respect, Perseverance, and Servant Leadership. Additionally, they will exhibit strategic vision, thoughtful employee engagement, strong analytical/process skills, a bias for action, and the ability to partner with senior operational leaders to influence strategy, improve the Delta customer experience, improve operational reliability, and drive results.
Responsibilities:
- Locate and extract data from a variety of sources for use in analysis, models and project development
- Aggregate views of data sources into meaningful hierarchies
- Create accountability tools such as scorecards and performance reviews that focus on KPIs that drive the business
- Develop and improve automated reports and analyses to support senior divisional leaders and business units
- Create insightful executive-level and frontline dashboards using data visualization tools
- Understand drivers of the KPIs through various analyses and work closely with the business team to create solutions
- Present findings to business leadership
- Practice safety-conscious behaviors in all operational processes and procedures
Benefits and Perks to Help You Keep Climbing
Our culture is rooted in a shared dedication to living our values – Care, Integrity, Resilience, Servant Leadership, and Teamwork – every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way:
- Competitive salary, industry-leading profit sharing program, and performance incentives
- 401(k) with generous company contributions up to 9%
- Paid time off including vacation, holidays, paid personal time, maternity and parental leave
- Comprehensive health benefits including medical, dental, vision, short/long term disability and life benefits
- Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages
- Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health
- Domestic and International space-available flight privileges for employees and eligible family members
- Career development programs to achieve your long-term career goals
- World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint
- Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies
- Recognition rewards and awards through the platform Unstoppable Together
- Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare
What you need to succeed (minimum qualifications)
- 0-1 years of experience in analysis, information science, data visualization, or other relevant quantitative field preferred
- Successful candidates will have familiarity and/or experience with some or all of the following: SQL, SAS, R, Tableau, PowerBI, Qlik, Spotfire or other database interface tools and languages
- Must be comfortable working in group and individual settings
- Visual Basic, Perl, Python, UNIX or other basic functional programming tools
- Consistently prioritizes safety and security of self, others, and personal data.
- Embraces diverse people, thinking, and styles.
- Possesses a high school diploma, GED, or high school equivalency.
- Is at least 18 years of age and has authorization to work in the United States.
What will give you a competitive edge (preferred qualifications)
- Bachelor’s degree in Engineering, Computer Science, Information Science, Business/Management, Mathematics/Statistics, Economics, or other relevant quantitative field
- Previous experience in operational roles and/or with analytics
