We are looking for an exceptional Customer Support Operations Agent to join our fast-growing Support team working across our ride-hailing businesses. This position is based in our office in Baku, Azerbaijan.

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About the role

As a Customer Support Operations Agent, you will work in a young and energetic team. You'll have the environment and opportunities to help us improve our processes and make them even more efficient, in addition to creating the best customer experience.

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Main tasks and responsibilities:

Supporting Bolt’s users and helping them get the most out of our apps.

Relying on Bolt’s best practices as well as your common sense.

Working on issues in English, Azerbaijani, and Russian.

Helping improve our processes and frameworks, interacting with counterparts in other Bolt markets.

Being part of shaping an exceptional customer experience for our Ride-hailing and Delivery customers.

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About you:

You are fluent in Azerbaijani, English, and Russian, both written and spoken

You have a positive and hard-working attitude

You have attention to details

You are willing to work 24/7 in shifts

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About the company

Bolt

Company overview

Bolt is a mobility platform offering ride-hailing, micromobility (scooters and bikes), and food and grocery delivery in many cities. Bolt focuses on consumer apps and marketplace operations that match riders, couriers, and drivers with demand. Bolt operates across dozens of countries and positions the product around making cities “for people” through more efficient transport. Bolt is headquartered in Tallinn, Estonia.

Locations and presence

Bolt is headquartered in Tallinn and operates across 50+ countries, with city-based teams supporting local operations. Many roles are city or hub-based, and internships can be explicitly on-site in specific offices depending on the function.

Palpable Score

66.3

/ 100

Bolt has clear early-career entry points through a summer internship route and an 18-month Product Graduate Programme with rotations and mentorship. Hiring steps are described publicly but candidate experience signals are mixed, especially around take-home tasks and process length. Pay and outcomes are harder to score higher because pay transparency varies by posting and Bolt does not publish early-career conversion or progression metrics.

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