📍
Shanghai, China

Customer Support Engineer-Scanner光刻 (上海张江/嘉定/临港)-社招

No experience
Technology & Digital
Engineering
Posted:
December 28, 2025

ASML

Semiconductor manufacturer
79.2
Palpable Score
Apply >view company >

Customer Support Engineer

Job Description:

- Install equipment at customer's locations, including equipment with new features, unload components, inspect for damage, assemble, align and test. Analyze applicability, accuracy and adherence to design specifications. Recommend design changes or substitution of materials when appropriate.

- Evaluate and diagnose problems and make appropriate repairs. Work with co-workers, customer & field support in isolating and solving problems.

- Maintain and optimize equipment on a daily basis to enhance functionality and prevent problems.

- Train customers in use and routine maintenance of equipment. Answer customer questions and assist customers in a professional manner. Act as a resource for users on routine malfunctions. Advise users of appropriate actions to correct malfunctions and may recommend changes in user procedures.

- Perform administrative and coordination duties, including pass-downs, work orders, field service reports, system problem reports, and monthly reports. Prepare written technical reports on an independent basis. Provide if appropriate support and assistance to less experienced ASML or local personnel as necessary.

- Should expect to spend more than 50% of the time inside the clean room working with mechanical and electrical equipment.

- Can work flexibly, can accept overtime working and travel request .

- Have initiative to communicate with colleagues and learn from them

- Can accept manager/leader’s arrangement based on company business needs

Educational Level:

- Position requires a BS degree in an engineering field or equivalent experience, mechanical aptitude, and knowledge of pneumatics, hydraulics, electronics, semiconductor processes, relevant software, and related.

- Knowledge of safety procedures required.

- Sufficient oral and written English level

Personal Skills:

- Off line analysis capability

- Analysis techniques and tools

- Analyzing capability

- Open-minded and communication skills

- Passionate and willing to learn

About the company

ASML

Company overview
ASML designs and builds advanced machines used to manufacture microchips, including EUV and DUV lithography systems. ASML also provides software and services that help chipmakers run and maintain this equipment in high-volume production. The company’s customers include major semiconductor manufacturers that need cutting-edge tooling to produce modern processors and memory. ASML is headquartered in Veldhoven, the Netherlands, and operates globally.

Locations and presence

ASML is headquartered in Veldhoven, the Netherlands and operates in more than 60 locations worldwide across multiple regions including Europe, the US, and Asia. Job adverts often specify on-site requirements for lab, cleanroom, or campus-based work, and some internships explicitly state a minimum number of on-site days.ASML is headquartered in Veldhoven and operates in 60+ locations across 16 countries and regions, including major sites in the United States and Asia. Many roles are site-based due to R&D, manufacturing, and cleanroom work, while some corporate and engineering teams also use flexible workplace policies depending on location and role.

Palpable Score

79.2
/ 100
ASML offers multiple high-quality entry points, including internships, co-ops, and named early-career programs like the Management Traineeship and Gateway programs. The company also explains hiring steps better than most industrial tech employers, especially for internships, and backs early hires with structured coaching and development support. The main limiter is outcomes transparency, because ASML shares stories and review scores, but does not publish consistent cohort-level conversion, retention, or promotion data for early-career hires.
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