Who you are

3+ years of Customer Success or Account Management experience
Strong communicator, able to influence and persuade
Able to build mutually beneficial, long-standing relationships with customers
Natural problem solver, able to identify problems before they arise
Able to handle difficult conversations and turn them into positive outcomes
Energetic, positive self-starter

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Desirable

Significant experience and aptitude in Hubspot and BI dashboards
Experience working with senior or high net worth individuals

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What the job involves

In this role your primary focus will be driving successful outcomes for our Transition to Portfolio customers.
As a Customer Success Manager, you will be responsible for guiding your customers successfully in their Transition to Portfolio journey, through the stages of onboarding, Academy course completion, mentoring and placement facilitation.
Within this you will be expected to maintain a high level of customer satisfaction, minimise refunds and cancellations, as well as ensure timely and efficient progression for our customers through the stages of the programme.
You will also be responsible for winning back customers who have cancelled their programme membership

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About the company

Connectd

Company overview

Connectd runs a platform that connects startups and scaleups with fractional executives, board advisors, and non-executives. The company also positions the platform as a way for founders to access experienced operators without committing to full-time senior hires. Connectd markets the service across the UK and US, and describes the product as using AI-powered insights and matching to place the right experts with the right companies. Connectd has raised venture funding and talks publicly about scaling the network and building programs like an “Innovation Academy” for fractional careers.

Locations and presence

Connectd is headquartered in London (with a Whitechapel office location shown on public employer profiles) and Connectd also lists roles in Manchester. Connectd job posts commonly describe an in-office expectation of 2–5 days per week, alongside limited “work from anywhere” flexibility.

Palpable Score

66.9

/ 100

Connectd offers several genuine early-career doors, including an entry-level inbound SDR role written for graduates and a Portfolio Graduate position with a listed salary range. Connectd is reasonably transparent on pay and benefits in public postings, but candidate reports include ghosting and unclear information in parts of the interview funnel. Early progression and internship experiences show promise, while longer-term outcomes look mixed and under-documented.

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