In the Customer Success organization, creating impactful experiences for our customers is our most important goal. We believe in a consistent, complete cycle of customer success while supporting improved revenue and overall company growth. In our business model transformation, we understand driving continuous adoption of our technology is paramount to a successful engagement with our customers. As a Customer Success Advisor, you will be responsible for our territory accounts. You will be part of the Account team supporting customers and responsible for helping them get set up with and start using their software. In collaboration with our channel Partners and Territory Sales Representatives, you will educate customers on how to successfully meet their business objectives by using their Autodesk solutions to the fullest potential.
• Proactively engage with customers through outbound calling to ensure client satisfaction
• Establish and execute onboarding and adoption strategies to grow usage of Autodesk solutions
• Assist customers with onboarding new solutions and identify at-risk customers who have low adoption of products to increase the value they receive toward meeting their business goals
• Partner with sales teams, the reseller partner ecosystem, technical support, client services, and others to drive customer success milestones
• Drive a high-level of customer satisfaction and experience to ensure continued adoption of Autodesk products through value-add activities
• While engaging throughout the lifecycle, be able to identify opportunities for expanding the business relationship
• 2-5 years Customer Success/Account Management experience
• Customer facing at your core: Customer Empathy & customer mindset
• Ability to operate in a dynamic environment, which means multitasking as priorities evolve
• Collaboration and coordination across multiple stakeholders
• Salesforce proficiency
