Flexible combination of office-based and remote work. Please talk to us during the recruitment process about what flexibility could look like for you!
Genuine opportunities for career and personal development through mentoring, developing, upskilling, and reskilling
Modern “smart office” locations providing agile & collaborative workspaces to connect, collaborate, celebrate, and create
Dynamic, diverse, and inclusive international working environment
Attractive additional advantages such as “dogs at work”, mobility plan and more
Position Summary
As a Customer Solutions Analyst, you will play a crucial role in providing excellent customer service by driving
our Order-to-Cash (O2C) processes and ensuring customer satisfaction. You will be responsible for resolving
issues, providing guidance for day-to-day operations, and developing strong relationships with key customers.
A Day in the Life of a Customer Solutions Analyst
- Provide exceptional customer service by ensuring smooth Order-to-Cash (O2C) processes including Sales Order creation, Order fulfilment, and Claims resolution
- Collaborate with cross-functional teams (Supply Chain, Sales, Finance, Third-Party Logistic) to drive process improvements and enhance the overall customer experience
- Develop and maintain strong relationships with key customers and understand their unique requirements
- Proactively identify opportunities for efficiency improvements in the O2C processes
- Answer customer inquiries via our Hotline in French and German
What will make you successful
- First experience in ideally Customer Service, Sales, or Supply Chain (logistics / planning)
- Great service orientation and enthusiasm to work with customers
- Strong communication and interpersonal skills, with the ability to build professional relationships with customers and internal stakeholders
- Proven problem-solving skills with the ability to think critically and find creative solutions
- Knowledge of Excel and/or PowerBI and SAP or similar tools is an advantage
- Fluent in French and German is a must, English or Italian is a plus
Nestlé is committed to the accessibility of its recruitment process. If you require an adaptation during the recruitment process, please do let us know so we can support you effectively. All information will be treated confidentially.
