The role

Are you relentless, curious, and customer-obsessed?

We're on the hunt for passionate, engaging, and ambitious Customer Service Advisors to power our specialist frontline team right here in Barcelona. Our advisors are the real MVPs – adaptable, team-spirited, and always ready to jump in wherever our customers need a hand. If that sounds like you, let's talk!

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What you'll do...

You’ll handle inbound calls, respond to emails, manage live chats, and sometimes reach out to customers to keep them happy and in the loop.
Answer all sorts of questions – from basic account info updates to troubleshooting tech issues. No two days are the same!
Deliver excellent customer service.
Juggle various systems, both internal and external.
Take on problems with a “Right First Time” attitude.
Own up to challenges and see them through to the outcome.
Help us get even better at what we do by sharing feedback and ideas for improvement.

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What you'll bring...

You will be fluent in both Italian & English.
You have a commitment to stellar service and a drive to grow.
You excel at building relationships and communicating clearly.
You have a proactive, can-do attitude and serious problem-solving skills.
You are comfortable wearing multiple hats and juggling tasks efficiently.

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Please submit your CV in English.

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About the company

Dojo

Company overview

Dojo is a payments company serving businesses that take in-person and remote card payments. The company sells card machines and tools like payment links, online payments, QR payments, and EPOS integrations, with a big focus on hospitality and experience-led sectors. Dojo also offers adjacent products like bookings and virtual queues, plus funding options for eligible businesses. Dojo trades as part of Paymentsense Limited and operates across multiple European markets.

Locations and presence

Dojo operates an office-first setup, with roles commonly expecting 4+ days per week in the office and interviews run either in-person or virtually depending on the role. The company lists offices across the UK and Ireland plus European hubs including Spain and Italy.

Palpable Score

65.3

/ 100

Dojo offers real entry routes for early-career candidates, including internships and graduate hiring, with some role types explicitly grouped under “Early Careers”. The hiring process has clear stages and an intent to provide feedback, but candidate experience signals look mixed once volume increases. Learning support looks more developed than pay transparency, and publicly visible early-career outcomes are uneven.

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