Zurich Life Assurance plc is looking for an Customer Services Administrator to focus on understanding and responding to what matters to customers. We are looking for a highly motivated individual with excellent communication skills.  

Successful candidates will gain a thorough knowledge of the workings of a life office by working in a dynamic environment handling queries and requests relating to products which range across Corporate and Individual Pensions, Investments & Protection Plans.

Initially, due to the nature of the role full time attendance in the office will be required but over time it will evolve into a hybrid based role. Please talk to us at interview about the flexibility you may need.

This role may be available part-time or full time. This is because we want the best people for our roles, and we recognise that sometimes those people aren’t available full-time.  Please talk to us at interview about the flexibility you may need.

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Your Role

As an Customer Services Administrator your main responsibilities will include, but not necessarily be limited to, the following:

•    Ensuring that our customers come first is a key responsibility of the role
•    Dealing with clients/members and brokers/employers and other stakeholders over the phone
•    Processing a number of client/member requests through the new business stage / life cycle of their policies. This will involve ensuring that requests are processed in accordance with product rules and the company's processes and procedures
•    Complaints handling
•    Interacting with other areas of the business e.g. Sales, Propositions, Compliance etc. to improve how we work

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Your Skills and Experience

As an Customer Services Administrator your skills and qualifications will include:

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•    Has excellent inter-personal and communication skills, particularly on the phone
•    Ability to work in a dynamic team environment
•    Be well organized, results driven and capable of working to tight deadlines
•    Good working knowledge of Outlook, Microsoft Word, Excel
•    Third Level Qualification in relevant area ++TBC++
•    Is willing to undertake relevant professional qualification that meets Central Bank Minimum Competency Requirements.
•    Previous experience in a customer facing role and advantage

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Additional Information

Primary work location is Blackrock. Position is Dublin-based. The work is office based for at least the first four to six months.

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If you value an exciting and varied working environment and meet the above requirements, then our recruiter is looking forward to receiving your application by clicking on the button “Apply online”.

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