Join our team as a Customer Operations Specialist and make a significant impact on Business to Business (B2B) customer satisfaction. We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will play a crucial part in delivering exceptional customer experiences by providing accurate information, resolving inquiries, and building lasting relationships.
• Promptly, professionally, and accurately process inquiries regarding quotes, orders, status, complaints, returns, and warranties.
• Resolve day-to-day problems with customers via telephone, email, and our Customer Relationship Management tool(s).
• Build expert, dynamic knowledge of the company's products and processes to effectively address customer inquiries.
• Communicate product failures to engineering and product development teams.
• Liaise with internal teams to ensure timely notification, action, and resolution of client issues.
• Conduct research using available resources to provide comprehensive and satisfactory responses to customer questions.
• Develop and maintain strong working relationships with external customers, managing assigned accounts as necessary.
• Engage with customers in an inviting, friendly, and professional manner, creating positive relationships and ensuring exceptional experiences.
• Attend necessary product training classes to enhance product knowledge and stay up to date with industry trends.
• Commercial Training or College Degree.
• Experience in Customer Service and/or Customer Project Management.
• You are a born ‘detective’ and love paying attention to details.
• Excellent verbal and written communication skills to effectively interact with customers.
• Ability to give structure to complex situations.
• You are a self-starter who takes initiative and thrives in a fast-paced environment.
• Confident utilizing search engines to get a task done.
• Experience with MS Office.
• Technology enthusiast.
• Familiarity with Service Cloud and SAP is a plus.
• Strong ability to learn and work independently or collaboratively with minimal supervision.
• English on a native speaker level, other European languages are beneficial.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To request an accommodation, please contact us at accommodations@corning.com.
