CORPORATE & WORKPLACE SOLUTIONS
Consisting of Corporate Services and Real Estate (CSRE) and the Office of Global Security (OGS), our teams drive productivity and enable the firmâ_x0080__x0099_s flow of business while ensuring its safety and security. CSRE acquires, develops and manages the firmâ_x0080__x0099_s global real estate portfolio and delivers innovative market development, document management and hospitality related services to internal partners in the firm. CSREâ_x0080__x0099_s vision is to provide the worldâ_x0080__x0099_s best workplace to the people of Goldman Sachs. OGSâ_x0080__x0099_s mission is to protect the firm's people, assets, and reputation and in doing so provides people protection, physical security, fire safety and crisis management. We look for achievement-oriented, creative individuals who perform at their best in a diverse team environment and are motivated by tangible results.
TEAM & ROLE OVERVIEW
The EMEA Hospitality team sits within the Workplace Experience pillar of the Corporate and Workplace Solutions division. We have responsibility for the commercial & operational oversight of the firmâ_x0080__x0099_s extensive Hospitality support requirements. This includes:
Managing a portfolio of services under Hospitality (broadly covering reception, conferencing, food services and ground transportation)
Selection, management & oversight of the third-party vendors who perform our operational services
Ownership & control of a significant regional operating budget.
Active engagement with key stakeholder across the firm (primarily from the revenue-producing divisions), to ensure our services are continuing to meet the evolving needs of the business.
Supporting the provision & strategy of various technology tools, used across our operations.
Risk management & incident remediation.
RESPONSIBILITIES
- Develop functional expertise across our portfolio of Hospitality services, in order to support business requirements, contribute to our service development strategy, and actively influence our commercial decision-making.
- Assist in overseeing the EMEA Food Service program, ensuring it remains in line with the firmâ_x0080__x0099_s expectations, is benchmarked to industry trends, and is competitive to our peers. Monitor KPI performance and facilitate third party audit and mystery shop programmes.
- Work closely with Food & Beverage Lead on seamless execution of the Food Service Program in across the region, including retail operations, client catering and the pantry program
- Support seasonal menu and brochure planning. Manage client communications regarding changes and innovatons
- Work with the firmâ_x0080__x0099_s vendors to drive continuous improvement across the operation, including culinary innovation, marketing campaigns, technology-led initiatives and incentives
- Foster a culture of excellence and customer service, by ensuring standard operating procedures are documented and adhered to
- Ensure customer feedback is reviewed and actioned promptly and appropriately, and implement any required service improvements or operational adjustments
- Support of key Technology enhancements including the uplift of Meeting Room and Visitor platforms
- Assist in uplift of overall experience in the Conference and Reception space
- Help drive the future ESG strategy. Support ESG initiatives and provide reporting on progress towards public commitment to ESG goals. Assist with streamlining and automating reporting.
- Maintain the risk management plan fpr the region
- Support with management of regional office hospitality offerings (i.e. new office builds/refurbishments, local catering contracts, etc.)
- Manage regional hospitality billing and approval process
- Support with annual budget for EMEA. Collaborate with Finance on monthly accruals and actual expenses for all service lines.
- Act as delegate for all EMEA VROs (vendor relationship owner) liaising with Vendor Management Office and Risk teams
SKILLS & EXPERIENCE REQUIRED
- Ability to work in a fast-paced environment, balance priorities and work across multiple teams.
- Strong communication skills â_x0080__x0093_ including the ability to write reports, develop presentations, and communicate postings & recommendations to divisional leadership.
- Excellent critical thinking and problem-solving skills.
- Detail oriented and highly organized.
- Skilled in time management and the ability to prioritize tasks.
- Innovative mindset that is acutely focused on improving the workplace experience.
- Ability to work independently and collaboratively in a fast-paced environment.
- Proficient with the suite of Microsoft Office software.
- Ability to interpret, manipulate, consolidate and present data from disparate sources
