Prime Video is changing the way people watch movies and TV shows, with millions of titles available on-demand on Kindle, Fire TV, mobile devices, game consoles, Internet-connected TVs, and Blu-ray players. Are you excited about launching content on Prime Video and holding key impact on helping our business scale?
We are seeking an innovative Content Policy Operations Specialist to support the Prime Video Trust & Safety Operations team to protect customers and demonstrate high judgement on account enforcement. Prime Video Trust & Safety programs aim to enable a globally trusted customer experience by ensuring that Prime Video (PV) provides content customers love and trust and accurate, meaningful and complete information to empowering customers to make informed viewing choices for themselves and their children.
We are looking for a highly motivated Content Policy Operations Specialist with T&S political or current event experience to help protect our customers against content-related risks, and drive projects to improve efficiency. This Content Policy Operations Specialist will be expected to handle day-to-day issues, but will also be expected to strategize on longer-term, program-wide initiatives.
- Someone with a critical, yet empathetic mindset who can make high judgement decisions.
- Independent and embraces ownership and accountability.
- A customer obsessed problem solver who can effectively prioritize work.
- Conduct manual reviews of global content policy compliance operations.
- Make high judgement decisions on compliance actions.
- Drive projects that improve support-related functions and processes, prioritizing ways to leverage technology and automate.
- Develop and maintain standard operating procedures by effectively collaborating with stakeholders including Policy, Operations and Program teams.
- Document comprehensive content investigations reports.
- Help drive critical decisions by analyzing data and surfacing insights to improve efficiency.
- Participate in ad-hoc projects/assignments as necessary.
- Develop subject matter expertise in industry best practice.
- Bachelor's degree or equivalent
- Can work with sensitive and/or graphic content
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience handling confidential information and maintaining professionalism in dealing with senior executives
- Experience prioritizing and handling multiple assignments at any given time while maintaining commitment to deadlines
- 2 years of Trust & Safety, law, risk management, investigations, compliance, or program management experience
- Experience with U.S. and/or global political content, with the ability to analyze political narratives, assess risk, and contextualize emerging trends
- Proven ability to exercise high judgement when policies are not well defined
- Experience in fraud/risk investigations
- Knowledge of Microsoft Excel at an advanced level, including: pivot tables, macros, index/match, vlookup, VBA, data links, etc.
- Effective written and verbal communication skills to clearly articulate complex information in policy documents, risk assessments, or technical reports.
- A love of movies and TV!
