The Opportunity

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Are you passionate about leading the architecture and development of spearheading technology? Are you dedicated to create exceptional value for customers?

Join our Experience Success team as Senior Architect & Lead Software Engineer, and build self-learning automations helping our enterprise customers achieve their business goals. Collaborate with cross-functional teams to lead, architect, and implement innovative software upon customer needs and feedback. Mentor others to adopt a value-centric approach to fast prototyping and software development.

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What will you do

• Lead the evolution of our product architecture, ensuring it delivers measurable customer value while meeting technical and business requirements.
• Engage deeply with customers to understand their needs, challenges, and goals, and translate these insights into GenAI-first software architecture and feature designs.
• Drive the execution of software changes through close collaboration with other engineers, emphasizing feedback and continuous improvement.
• Develop both core services and customer-facing cloud-native applications.
• Mentor engineers in technical excellence and customer-first development practices, encouraging a culture of collaboration and innovation.
• Integrate Generative AI capabilities on both product features and development workflows, ensuring they align with customer value at scale.
• Challenge assumptions, prototype fast, iterate quickly, and refine solutions based on customer feedback, industry trends and measurable outcomes.

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What you need to succeed

• Educational Background: BTech/MS in Computer Science or equivalent experience, with proven achievements in full-stack development, architecture, and team leadership.
• Technical Expertise: Deep knowledge of modern Node.js and its ecosystem, along with front-end development expertise in HTML, CSS, JavaScript, and React. Python experience is a plus.
• Customer-Centric Approach: Strong understanding of customer interactions and business value creation, with the ability to translate insights into impactful engineering solutions.
• Competence in crafting secure, scalable, and efficient systems, with a familiarity with various persistence models (e.g., NoSQL, SQL databases) and their appropriate use cases.
• DevOps Practices: Experience with CI/CD, monitoring, observability, alerting, and tracing to ensure operational excellence.
• Prototyping and Adaptability: A prototyping approach with the ability to innovate and iterate quickly, choosing the right tools for each job without attachment to specific technologies.
• Leadership and Mentorship: Strong mentoring skills with a passion for guiding engineers to achieve technical and customer-focused excellence.
• Communication Skills: Proactive, clear, and collaborative communication abilities to align cross-functional teams around customer and business objectives.
• Problem-Solving and Adaptability: Outstanding problem-solving skills and the drive to excel in a fast-paced, evolving environment

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