Job Description:
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This job is responsible for resolving research and adjustment inquiries within the bank's practices and procedures. Key responsibilities include maintaining internal operational and financial controls and ensuring that they are observed for all assigned cases. Job expectations include ensuring that all cases are resolved in compliance with industry regulations and bank procedures, integrity levels of the department's case management system, and financial controls, and escalating matters or issues to leadership to ensure minimum risk occurs.

The Research and Adjustments Representative II role is an in office position that is responsible for receiving and sorting incoming mail, scanning mail and getting it the appropriate team, processing payments, extensive account research and completing maintenance on delinquent and/or charged off Business Lending, Deposit and Consumer Vehicle Lending products.

This role requires advanced account review and problem solving skills.  Primary responsibilities include loss mitigation of delinquent or charged accounts. Navigates a computerized data entry system and other relevant applications.  They understand account terms, regulatory and compliance requirements that apply to the process and are able to work within these guidelines. Also, must adhere to internal operational and financial controls and ensures that they are observed for all assigned cases. May provide support to and training to other researchers within the department.

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Responsibilities:

• Works on daily incoming exceptions and maintains aged exceptions to a minimum
• Enters daily entries through internet based applications
• Performs routine or complex account maintenance depending on client account type
• Maintains high-volume portfolios
• Investigates and resolves issues and requests

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Required Qualifications:

• Self-motivated and goal oriented
• Ability to adapt quickly to changes in the environment
• Must be detail oriented, an independent thinker, and able to handle multiple tasks concurrently
• Must be able to work in a team environment
• Ability to navigate multiple computer systems
• Ability to think critically and use sound judgement in decision making
• Analytical and problem resolution skills

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Desired Qualifications:

• Previous Collections or Recovery experience
• College degree or commensurate work experience preferred
• Knowledge of Deposit and Card/Loan systems

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Skills:

• Attention to Detail
• Customer and Client Focus
• Pipeline Management
• Research
• Critical Thinking
• Decision Making
• Problem Solving
• Written Communications
• Adaptability
• Collaboration
• Risk Management

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Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent

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Shift:

1st shift (United States of America)

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Hours Per Week:

40