As a Cloud Support Engineer intern, you will learn at an accelerated pace how to use and leverage many different cloud technologies to help our customers succeed. You will act as the Cloud Ambassador across AWS products, providing our customers with required tools and tactics to scale their impact in world-wide markets.
Your day as a Cloud Support Engineer intern could include, but not be limited to, the following activities:
- You will be primarily responsible for solving customer’s cases through a variety of contact channels (telephone, email, and web/live chat), applying advanced troubleshooting techniques to provide tailored solutions and working with them to dive deep into the root cause of an issue.
- You will drive initiatives that improve support-related processes and our customers’ experience. These can include tutorials, how-to videos, technical articles, trainings, among others.
- You will leverage your customer support experience to provide feedback to internal AWS teams on how to improve our services, and work on critical, highly complex customer problems that may span multiple AWS services.
- You will be continuously learning groundbreaking technologies, and developing new technical skills and other professional competencies.
- You will act as interviewer in hiring processes, and coach/mentor new team members.
- Are 18 years of age or older
- Experience that includes strong analytical skills, attention to detail, and effective communication abilities
- Can work 40 hours/week minimum and commit to 12 week internship maximum
- Are enrolled in a academic program that is physically located in the United States
- Experience working with customers with a passion for delivering exceptional service
- Knowledge of cloud platforms and cloud computing such as AWS, Azure, Google Cloud Platform, etc.
- Experience demonstrating software engineering skills in a previous intership, work experience, coding competitions, or publications
- Knowledge of OS concepts / Linux/Unix Systems administration (Ubuntu, CentOS, RedHat, Solaris, etc)
- Knowledge of Networking (TCP/IP, DNS) /Database
