Overview

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‍Acts as the voice of the customer/partners from feedback tools and systems with minimal guidance from more experienced peers. Contributes to identifying and/or translating customer/partner problems into industry solutions. Focuses on customer/partner experience through efficient delivery and ensuring a seamless and connected customer experience with minimal guidance. Contributes to the identification, escalation, and mitigation of blockers using appropriate tools. Delivers solutions in line with company methodologies with minimal guidance from more experienced peers. Identifies new opportunities for Consumption, Usage & Unified expansion at scale with minimal guidance. Operates according to required operational excellence and proven practice standards throughout all sales stages/activities/tools of record with minimal guidance from more experienced peers. Leverages market insights and demand signals. Contributes to virtual teams using knowledge of Microsoft architectures and their context in the competitive landscape. Identifies gaps that enable solutions to scale across customers with minimal guidance from more experienced peers.

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‍Responsibilities‍

Business Impact

Drive operational excellence across sales stages and tools (pipeline, time tracking).
Collaborate with Microsoft and partners to deliver on strategy and achieve customer objectives.
Identify and mitigate business and technical risks; ensure compliance with Microsoft and industry standards.
Accelerate solution deployment and consumption; uncover opportunities for usage and expansion.
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Customer Centricity
Ensure a seamless customer experience and address dissatisfaction.
Translate customer needs into Microsoft-aligned solutions and ROI-driven outcomes.
Build trust with technical and business decision makers; act as the voice of the customer to influence product improvements.
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Partner Specialization
Support partners in developing offerings and delivering initial implementations.
Provide technical enablement and unblock customer deals to grow solution utilization.
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Technical Leadership
Maintain technical readiness and mentor peers on solution priorities (security, AI, resilience).
Contribute to v-teams, IP development, and community engagements to elevate Microsoft’s brand.
Identify gaps and patterns to improve frameworks, methodologies, and scalable solutions.

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‍Qualifications‍

Required / Minimum Qualifications

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Bachelor’s degree in Computer Science, Information Technology, Engineering, or related field AND experience in cloud and infrastructure technologies, IT consulting/support, systems administration, network operations, software development/support, or architecture OR equivalent experience.

Hands-on experience with security operations, endpoint protection, or SIEM solutions such as Microsoft Defender and Microsoft Sentinel, or similar technology.

Previous experience in customer-facing roles and technical project delivery.

Technical certification in Cyber & Cloud Security

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Preferred Qualifications

Bachelor’s degree with experience in cybersecurity, cloud security architecture

Proven ability to design and implement threat protection strategies, leveraging Microsoft Defender XDR and Sentinel for detection, investigation, and response.

Familiarity with compliance frameworks and governance principles for secure cloud deployments.

Strong understanding of identity and access management, zero-trust principles, and data protection strategies.

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