Description

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*Maintains positive, timely and accurate communications with partners and clients

*Leverages various tools and technologies to research and resolve issues

*Handles inbound phone call and email tickets

*Skills- Learns to use professional concepts. Applies company policies and
procedures to resolve routine issues.

*Job Complexity - Follows practices and procedures for analyzing issues to resolve or escalate.

*Supervision - Works under team leaders to ensure accurate and thorough resolutions

*Problem Solving - Ability to solve problems using experience and good judgment.

*Effective Communication - Demonstrated effective written and oral communication skills

*Technical Aptitude - Learns how to interpret and communicate technical concepts

*May participate in rotation of on-call incident management responsibilities

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About the company

Global Payments

Company overview

Global Payments is a payments and commerce technology company that helps businesses accept and manage payments across in-store, online, and software-integrated channels. The company also works with partners like banks and software platforms to embed payments into products and customer workflows. Global Payments operates through a mix of Global Payments-branded teams and product brands (including business units acquired over time). The company is in the middle of major portfolio changes, including large-scale deals that expand global merchant payments capabilities.

Locations and presence

Global Payments is headquartered in Atlanta, Georgia and operates across dozens of countries, with large teams spread across the Americas, Europe, and Asia–Pacific. Roles are advertised across many locations (including the Philippines), and some postings are explicitly remote or hybrid depending on function and country.

Palpable Score

/ 100

Global Payments is easy to enter through a structured internship program and regular junior hiring across multiple functions, including explicit “recent graduate” roles. Learning support looks well-built, with a centralized learning platform, mentoring, and internship development sessions that connect interns with leaders. Scores are held back by uneven public clarity on interview steps and mixed candidate and employee sentiment that suggests the experience varies a lot by team and location.

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