As a crucial member of the Claims Governance & Reporting Team, you will be accountable for delivering high-quality, timely, and accurate reporting and management information (MI) to support key decision-making processes. Your primary responsibility will be to assist the Head of Claims Governance and Reporting in producing comprehensive board, committee, and management meeting packs, as well as designing and generating insightful reports and dashboards.
Core Accountabilities:
- Take ownership of producing accurate and timely reports, Management Information, and analysis to inform business-critical decisions, ensuring that all stakeholders are well-equipped to make informed choices.
- Conduct in-depth analysis of claims data to identify underperformance, trends, concerns, and themes, providing actionable insights to drive business improvement.
- Collaborate with the Head of Claims Governance and Reporting to develop and implement effective reporting strategies, ensuring that all reports meet the required standards of quality, accuracy, and timeliness.
- Provide expert support for various workshops and projects related to system changes, implementation, and enhancements, ensuring seamless integration and minimal disruption to business operations.
- Be responsible for maintaining the highest standards of data integrity, ensuring that all reports and MI are reliable, accurate, and compliant with regulatory requirements.
Key Responsibilities:
As a key member of the team, you will be responsible for ensuring that the Claims Governance & Reporting function operates effectively, efficiently, and in accordance with business objectives. Your expertise, attention to detail, and analytical skills will be essential in driving business growth, identifying areas for improvement, and informing strategic decisions
- Data collecting, mapping, analytics and maintaining consistency across all clients’ data as well as making data accessible to internal and external partners
- Validating and improving metrics and data quality to ensure calculations are accurate
- Creating reports analysing claims portfolios (incl. root cause analysis) in support of internal oversite activities
- Managing end-to-end data flow as project manager and acting as a product owner for innovative claims management tools
- Creating roadmaps for the life cycle of data projects
- Using statistical tools to interpret data sets, detecting trends and patterns that could be valuable for diagnostic and predictive analytics efforts
- Assisting with the preparation of loss runs and claims selection for audits and due diligences
- Participating in special projects (e.g. conduct risk, consumer duty, KPIs) and ad hoc reporting, as required
Skills & Experience
Required:
- Strong skills in data analysis, interpretation, and reporting
- Proficiency in Excel, Power BI, Azure DevOps, VBA, and DAX
- Experience in data transformation and dashboard development
- Knowledge of insurance/reinsurance and delegated claims oversight
- Strong problem-solving, communication, and organisational skills
- Experience in project and product ownership
- Comfortable working independently in a dynamic, change-driven environment
Desired:
- Familiarity with SQL, R, or other statistical tools
- Exposure to market systems and delegated claims MI (BDX/Audit/Due Diligence)
- Multilingual skills are a plus
Regulatory & Conduct Requirements:
- Understanding the responsibilities and adhering to the requirements of undertaking in an FCA/PRA regulatory environment
- Ensuring compliance with Insurance Distribution Directive
- Satisfying all claims-related regulatory reporting requirements in collaboration with the reporting function
- Ensuring compliance with Munich Re’s Code of Conduct and the FCA’s Conduct Rules
Benefits
You will be rewarded with a great compensation package, on target bonus, 25 days annual leave with the option to purchase more along with private medical insurance and employers' contributory pension of 10%
We are one of the few employers to offer fully paid 6months family leave for times when you need it the most.
