Provide organisational and administrative support to Claims Managers, specifically:
- Assist the Claims Managers by preparing documentation to help them evaluate and report on specific claims.
- Where necessary, produce and maintain spreadsheets, bordereaux and databases to enhance data presentation, analysis, and storage.
- Liaise with service providers, brokers and other stakeholders to support the effective management of claims.
- Where appropriate, assist in the review of claims.
- Assist with the necessary auditing and reviewing of internal and external claim files.
- Participate in cross-team and intra-team projects, as required.
- Provide input to underwriters during the review of existing Insureds’ claims experience.
- Comply with standards for timeliness of contact, follow-up and payments.
- Prepare claims summaries and respond promptly to reinsurance queries.
- Build effective working relationships with other team members.
- Identify and/or respond to requests for support for assistance from the wider group.
- Promote the Beazley brand of excellence and professionalism in client service and build positive relations with our brokers and insureds.
Authority & Minimum Standards observance
- Do not represent to anyone internally or externally that you have the authority to manage, reserve or settle claims and refer any requests for decisions on these issues to a Claims Manager with the necessary authority.
- Have thorough knowledge of industry regulations and minimum standards to ensure compliance with the regulations and Beazley’s claims control standards and protocols.
Conflicts of Interest
- Adhere to Beazley’s Conflicts of Interest policy, alert the appropriate person to any potential conflicts of interest and take steps to resolve them promptly.
- Immediately advise your Claims Team leader or Group Head of Claims if you observe any Beazley employee seeking to exert undue influence on another team member to act improperly in the management, reserving or settlement of any claim.
Education and Qualifications
- Minimum 3 ‘A’ Levels or equivalent, high school diploma
Skills and Abilities
- Analytical skills: Problem solving (broad-based, analytical, conceptual, creativity), Analysis of financial statements, Financial assessments of claims, Data analysis, Decision-making
- Work management skills: Time and workload management, Self-starter, Planning, Achievement orientation, Productivity focus
- Interpersonal skills: Ability to influence others, Client and broker management skills, Purposeful communication, Flexibility, Active listening
Knowledge and Experience
- Functional knowledge & understanding: Claims management process, basic understanding of relevant focus group claims
Aptitude and Disposition
- Outcome focussed, self-motivated, flexible and enthusiastic
- Professional approach to successfully interact with senior management/ colleagues/ external suppliers
- Diplomatic
Competencies
- Problem-solving
- Decisiveness
- Customer-focused
- Influencing others
- Team work
- Self-starter
- Analytical thinking
- Managing resources effectively
- Technical competency and expertise
