Company Description

Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.

As part of our team, you will be helping us create an entirely new network for the world's money.
For everyone, everywhere.

More about our mission and Wise is a global technology company, building the best way to move and manage the world’s money.
Min fees. Max ease. Full speed..

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Job Description

We’re looking for a Card Fraud Prevention Analyst to join our team in the Tallinn office. This role is a unique opportunity to have an impact on Wise’s mission, grow as an analyst, help save millions more people money and work in a disruptive, fast-growing and fun environment.

Your mission:

Wise has already pioneered new ways for people to transfer money across borders and currencies. Our customers can also manage their hard-earned money with the world’s first platform to offer true multi-currency banking, and they can spend every day using our Wise debit card.

Card payments represent a large part of the funds moved to Wise daily, and card fraud disputes are an inevitable part of that. Our Card Fraud team thus supports Wise’s mission in a very impactful area.

We have an awesome operational team handling these Card Fraud disputes in four countries across the globe; a unified team that works very closely with our dedicated engineering and product teams.

As a Card Fraud Prevention Analyst, you get to support your team’s operational success and bring your expertise to upscale the domain; driving detection and prevention focused initiatives with long-lasting impact will be part of your daily work.

What You’ll Be Doing:

• Card Fraud Prevention and Risk Management, with the goal of mitigating the impact of card fraud on the following:
  • Wise cardholders suffering monetary loss
  • Card fraud BPS (scheme compliance & fees)
  • Unrecoverable fraud loss (product cost)
• Applying your analytical and strategic abilities to deflect risk without unnecessarily impacting customer experience. You should be able to code independently and thoroughly document your methodologies and findings in an easily understandable manner.
• Effective communication and teamwork skills
  • Able to explain or present your work and key ideas in appropriate terms within their team and to their immediate stakeholders
  • Able to present learnings and card fraud trend analysis in a clear and concise manner with the team, and assist and peers when needed.
• Incident Management
  • Providing data and relevant insights to all stakeholders for the purposes of incident management
  • Escalating risks sitting outside of the Card Fraud domain (or appetite) to external stakeholders

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Qualifications

• You have strong attention to detail, punctuality, and are comfortable taking initiatives.
• You are good with routine but can also adapt and keep up with fast changes.
• You are able to work independently but also know how important good team-work is.
• You can make decisions in critical situations and have the ability to multitask.
• You have a genuine enthusiasm for the FinCrime industry.
• You have experience with SQL, Python, or a similar coding language, and have experience creating and managing Fincrime prevention strategies on a risk engine.

If you're interested, please apply by submitting your CV and answering application questions by 3rd of October EOD.

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