• Entry-level experience in business development and/or technical background and interest in developing a career in sales or product
• Self-starter with highly developed interpersonal skills, decisive, and results-oriented with excellent written and verbal communication skills
• Work with other sales team members to ensure opportunities are understood and next steps are clearly defined via discovery and qualification calls
• Utilize product knowledge and internal resources to leverage technical skill sets to understand customers' needs
• Achieve all input and output goals including contacts prospected, leads qualified, customer calls completed, meetings scheduled, and leads created, projects completed on time
• Support building leads and pipeline for the sales team by leveraging outbound prospecting and qualifying inbound opportunities, as well as supporting self-service shippers through the end-to-end registration process
• Accurately track activity and develop pipeline using a CRM (Salesforce), with the ability to leverage self-service reporting tools and deliver notes that hold a high quality bar
• Innovate new and creative ways to engage with new customers, improve customer experience, or solve internal commercial team challenges
• Track and interpret trends to identify high-potential prospects
• Collaborate in office to onboard, engage with team, leadership, and build strong relationships across the organization
Engage internally and externally to support customer acquisition and retention. This includes reviewing and contacting new leads assigned to you or that you prospect. You will be reaching out to customers through email and phone, hosting efficient discovery calls with customers while on camera, connecting with stakeholders up and down the sales funnel. You will document all your activities with a high-quality bar and that improves account data. You will collaborate to think big, prospect new pipeline, engage with new customers, and improve processes and increase efficiency across the team. As you get comfortable delivering results for your role, you will take on stretch projects to expand your exposure, visibility, impact and scope.
- Are 18 years of age or older
- Work 40 hours/week
- Experience and record of success in an outbound account management or prospecting role in B2B environments, preferably in a solution/technology-related environment.
- Experience using Salesforce.com at an advanced level including the development of dashboards and reports, programing experience.
- Experience with business development, partnership management, or sourcing new business.
