Amazon Singapore Retail team is looking for a data driven, customer-obsessed, hands on and creative candidate to join our team. As Brand Specialist, you'll work with selected vendors to help drive growth and help deliver a best-in-class customer experience on amazon.sg, while facilitating great business relationships with some of Amazon's highest visibility brands.
Key job responsibilities
You’ll be responsible for looking after a brand’s product portfolio, contributing to improvements in the user experience for customers and creating detailed monthly reports on performance. You’ll lead presentations and planning sessions with vendors and act as the main point of contact for them.
You will also provide support to drive category growth through detailed analysis of business inefficiencies and identifying solutions; proposing changes to operational processes; driving a high standard in customer satisfaction; ensuring high-quality product detail pages; and making recommendations for effective marketing campaigns.
To achieve success in this role, you will have strong analytical skills as well as relationship management and organizational skills. You will also be comfortable picking up new technologies. You'll be an analytics expert, identifying problem areas and then creating plans to find resolutions, with the ability to pick up new skills quickly. You'll have strong communication skills and a proven track record of building positive working relationships.
Brand Specialists are fully involved in the following functions: online marketing, vendor management and in-stock management. Tasks associated with these functions include:
· Online marketing: improving product page data, developing marketing and merchandising plans, improving customer experience onsite, helping generating traffic and sales, running promotions and campaigns
· Vendor management: help growing selection of products to sell on Amazon, onboarding new vendors, identifying and resolving pricing issues
· In-stock management: tracking purchase orders, investigating late deliveries, resolving order rejections, working with vendors on PO automation.
A day in the life
Your day to day make look different each day, from talking to your vendors, to attending internal category meetings with vendor managers, instock managers, finance, and more. It could also involve meeting your vendors face to face, or putting together an analysis to deep dive on how to grow your vendor.
- 1+ years of account management, project or program management or buying experience
- Bachelor's degree
- Experience using Excel and other business analytic tools
- Experience with software and editing tools (including HTML, Excel and SQL)
- Experience in online retail
- Experience using analytical specific tools such as Google Analytics, SQL or HTML
