Key job responsibilities
- Configure audiovisual devices remotely using scripts and deployment tools
- Configure, tune, and test audiovisual devices onsite, including: System Control Processors, Audio Digital Signal Processors (DSPs), Videoconferencing Codecs, and more.
- Modify existing deployment scripts/automation to improve or enhance capabilities and performance
- Develop new scripts or create tooling to automate tasks, and partner with another team to publish.
- Track project assignments and adjust personal schedule based on project priorities
- Plan travel and make travel bookings to support onsite project deliveries
- Communicate with Amazon AV project delivery managers on project status
- Troubleshoot and escalate system issues to Amazon AV design and engineering teams
- Communicate with external vendors including AV integrators
- Adapt to changing objectives and thrive in situations with a high degree of complexity and ambiguity
- Bachelor's degree or equivalent
- Technical Expertise: Strong foundational knowledge in AV systems, including video conferencing equipment, sound systems, display technologies, and network infrastructure. Experience with AV software, hardware, and control systems (such as Crestron, Extron, or AMX) is preferred.
- - Certifications: Relevant certifications such as CTS (Certified Technology Specialist), AVIXA, or other AV industry certifications are a plus.
- Problem-Solving Skills: Ability to diagnose and resolve technical issues quickly and effectively, often under tight deadlines, to ensure minimal disruption during installations or deployments.
- Communication & Teamwork: Strong verbal and written communication skills, with the ability to collaborate effectively with project managers, clients, and team members to deliver high-quality AV solutions.
- Extensive Experience with AV Technologies: Proven track record in deploying and managing AV systems, including video conferencing platforms, digital signal processors (DSP), AV control systems (like Crestron or AMX), and audio equipment.
- Certifications in AV Systems: Certifications such as CTS (Certified Technology Specialist), CTS-D (Design), or CTS-I (Installation), along with vendor-specific credentials (e.g., Crestron, Extron, or Dante).
- Proficiency in Networking and IT Systems: Strong understanding of IP networking, VLANs, QoS, and firewalls, as well as experience integrating AV systems with IT infrastructure.
- Advanced Troubleshooting Skills: Ability to diagnose and resolve complex hardware, software, and network-related issues in AV environments under tight deadlines.
- Project Management Experience: Demonstrated experience managing large-scale AV projects, including coordinating with clients, stakeholders, and subcontractors, and ensuring project deliverables are met on time and within budget.
