Implementation at Brex

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Implementation transforms new customers into power users. We lead the onboarding experience for companies adopting Brex Empower, helping them shift from outdated processes to a modern, employee-first approach. It’s a role that blends customer empathy, project management, technical expertise, process design, and change management. We take personal ownership of our customers' long-term success, and we set customers up thoroughly so they can be with ‘Brex for life’. As strategic advisors, we build trust, drive solutions with tenacity, deliver results fast, and work cross-functionally to make adoption seamless for customers.

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What you’ll do

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As an Associate Technical Consultant, you are responsible for guiding and supporting Brex’s customers with any integration-related implementations. You’ll be responsible for solving and providing best practices for customers' challenges related to Brex Integrations. You are also responsible for ensuring customers are equipped with the necessary integration knowledge of the Brex Platform to reduce friction and optimize the customer experience.

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Where you’ll work

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This role will be based in our New York City office. We are a hybrid environment that combines the energy and connections of being in the office with the benefits and flexibility of working from home. We currently require a minimum of two coordinated days in the office per week, Wednesday and Thursday. Starting February 2, 2026, we will require three days per week in office - Monday, Wednesday and Thursday. As a perk, we also have up to four weeks per year of fully remote work!

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Responsibilities

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• Become a knowledgeable resource for our customers, guiding them on ERP architecture and business process flows with the support of the team.
• Support customers through their implementation journey by joining calls to address integration matters and assist with escalations for systems like NetSuite, QuickBooks, and Sage Intacct.
• Serve as a crucial link between customers and our internal teams, channeling valuable product feedback to help us build a better experience.
• Engage closely with the broader Integration team, actively participating in knowledge sharing and continuous learning to build your expertise.
• Collaborate with our Engineering, Product, and Design (EPD) partners to support the seamless rollout of new and updated integrations, ensuring our customers are set up for success.

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Requirements

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• Experience in a customer-facing role, working with accounting systems (Quickbooks Online, Netsuite, Xero)
• Basic functional knowledge in the following areas: General Ledger, Accounts Payable, Accounts Receivable, Billing, Expense Management, HRIS
• Excellent communication skills, with an ability to explain the functionality and benefits of different integrations
• A collaborative spirit and experience working with a team to solve problems.
• Strong organizational skills with an ability to manage assigned tasks and a keenness to drive projects forward.
• A knack for problem-solving and the ability to recognize when to seek guidance from the team for more complex or technical issues.

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