Job Title: Associate, Client Service, Brand Performance

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Job Locations: Hybrid - Chicago

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Work Authorization: We DO NOT support work visa sponsorship, hence applicants requiring visa sponsorship now or in the future, kindly excuse.

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About the role:

An active contributor to Kantar's trusted relationship with its clients and is developing an understanding of brand research and its purpose within a broader ecosystem. Is responsible for learning the Kantar systems and tools in order to efficiently contribute to account teams.

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Roles & Responsibilities

Commercial Accountability

Individual contribution to project financials and time spent on job for assigned projects
• Contributes to Brand Performance new business opportunities to maintain and grow book of business.
• Learning how to price and scope jobs and build a statement of work

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Client Accountability

Starting to manage day to day and tactical communication for accounts
• Working to independently address client questions and requests, manage expectations and deadlines while providing status updates, coaching on complex or new challenges.
• Working to design research and contributes to the process (survey design, sample, specs, to deliverables)
• Responsible for delivering on client servicing values and driving client satisfaction
• Learning project tools, processes and is able to execute independently.
• Contributes to critical and analytical thinking on accounts
• Loops in senior support when needed

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People Accountability  

Provides active feedback to account teams.
• Contributes to strategic priorities (Blueprint, +1/cross-sell strategy, SPARK)
• Generate positive energy and contributes to  Brand Performance team culture

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Essential Knowledge & Experience

• 1+ years of professional experience or strong internships / MMR programs; market research experience preferred with exposure to quantitative methodologies
• Strong process and time management skills; capable of prioritizing and delivering against multiple/competing deadlines; prior project management experience preferred
• Proficient computer skills in Microsoft office tools and ability to master other needed business tools (e.g., SPSS, Survey Reporter, data management / cross tab tools and other proprietary tools)
• Strong detail-orientation with ability to manage multiple work streams and among multiple teams
• Excellent communication skills (verbal and written) with ability to use logical reasoning and problem- solving
• Natural curiosity, a can-do attitude, driven and willing to take initiative
• Bachelor’s degree in market research/marketing or related social science, mathematics and/or other analytic disciplines

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Essential Skills & Capabilities

Communication

• Clear and effective written and verbal communication skills
• Confidently delivers messages and exemplifies Kantar values

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