Our Financial Operations team is looking for a proactive, customer and detail oriented Finance Analyst whose main responsibility will be to manage and resolve receivables and payment related queries received from our business customers.
The successful candidate will be responsible for cash collection operations in cooperation with our local sales and finance management. As part of our commitment to your development, you will also gain exposure in cross-functional and process improvement projects, but you can expect your responsibilities to include to:
• Managing customer liabilities to Amazon - credit collection operations
• Reviewing and monitoring AR Aging Reports and collections targets
• Acting as support and an intermediate between the customer and Amazon Business in order to obtain and settle third party invoices
• Responding to customer invoicing inquiries, researching unpaid or disputed amounts and communicating directly with the customer via emails and phone calls to resolve their issues, correct invoicing errors and ensure timely collection of payments
• Reconciling Amazon’s open receivables with customers to ensure quick and timely AR collection
• Work effectively with all relevant stakeholders to ensure we are serving our customers in the most effective manner, especially for customers facing cash flow or internal issues
• Earn the trust of external and internal stakeholders/customers, build long-lasting relationships that reinforce Amazon’s customer centricity and continually look at ways to improve customer experience and customer satisfaction
• Work with Amazon customers to drive process improvements and resolve escalations and discrepancies
• Diagnose, improve and fix any issues with our current collections processes
- Fluent in French and English
- Very good communication and analytical skills
- Positive attitude towards issue resolution
- Good MS Office skill
- Communicative, willing and able to sort issues and financial data interchange through phone, email
- Able to present in front of different audiences
- Previous Accounts Receivable, Customer Care, or other customer facing department experience
- Previous experience working with remote or hybrid teams
- Finance background or prior experience with finance is an advantage
