Job Overview

The Collections Analyst is responsible for managing and improving the company’s accounts receivable process through proactive communication with clients, effective collection of outstanding balances, and maintenance of accurate financial records. This role plays a key part in supporting the company’s cash flow and ensuring a positive customer experience.

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Customer Communication & Collections

•    Contact clients regarding past-due invoices and follow up to ensure timely payments.
•    Respond promptly and professionally to customer inquiries related to payments and outstanding balances.
•    Submit invoices through client AP portals and verify receipt when necessary.
•    Communicate remittance details to the cash application or accounting team.
•    Maintain positive customer relationships while effectively managing collection efforts.

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Data Management & Reporting

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•    Maintain accurate and up-to-date records of collection activity and customer communications.
•    Prepare documentation for third-party collection submissions when required.
•    Support the month-end close process by providing AR status reports and reconciliations.
•    Collaborate with finance and corporate teams to ensure customer master data integrity.

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Process Improvement & Team Support

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•    Identify and escalate potential collection issues or risks.
•    Recommend process improvements to enhance collection efficiency.
•    Partner with internal departments (e.g., Sales, Customer Success, Accounting) to resolve payment-related issues.

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Required:

• 2+ years of experience in Accounts Receivable, Collections, or a related finance role.
• Strong attention to detail, organization, and follow-through.
• Excellent written and verbal communication skills.
• Ability to work independently, manage priorities, and meet deadlines.
• Proficiency with Microsoft Office (especially Excel and Outlook); ability to learn new systems quickly.

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Preferred:

• Associate’s or Bachelor’s degree in Accounting, Finance, or Business.
• Experience using ERP and CRM systems such as Oracle, and/or Salesforce.
• Familiarity with basic accounting and AR reconciliation principles.
• Demonstrated problem-solving skills and a proactive, team-oriented attitude.

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