What you do:
Under limited supervision, responsible for effectively managing customer service requests and inquiries by accurately applying knowledge of Allianz's business, products, customers, and operations. Successfully influences business results by: establishing and maintaining effective customer relationships; ensuring a high degree of productivity and quality; including recommending process improvements and increasing digital adoption. Accountable for adhering to established guidelines, policies and procedures and meeting/exceeding all benchmarks.
- Respond to and process varied customer service requests and inquires by applying foundational department knowledge of business, products and customers. Follow established practices and standards while meeting or exceeding quality and service levels.
- Build and maintain customer relationships by demonstrating strong interpersonal skills, effective communications and interactions resulting in a positive impact to the business. Influence business results by providing proactive customer service, education and communication. Provide customized service and take ownership as needed. Responsible for ensuring that distribution partners are aware of operational processes and changes.
- Coordinate and assist with team and department projects including participating in identifying and implementing process improvement idea. Participate in special assignments as required to meet business needs.
- Utilization of artificial intelligence tools and resources (e.g. generative AI).
What you bring:
- 1-2 years’ experience required: Allianz Operations, Insurance or Financial Industry, in various customer service focused areas
- Two-year degree required: General Education or equivalent experience
- You must be legally authorized to work in the U.S. and will not require immigration sponsorship for visa status now or in the future (e.g. H1-B, L-1, TN, etc). If you are currently on CPT/OPT, you are ineligible due to the need for future immigration sponsorship.
