Description
About Salesforce
Salesforce, the Customer Company, inspires the future of business with AI + Data + CRM. Guided by core values, they help companies connect with customers in new ways and empower employees to be trailblazers who drive their careers and improve the world. If you believe in using business as a platform for change, you've come to the right place.
About the Heroku Business Operations Team
The Heroku Business Operations team translates Heroku's business vision and plans into reality. The team focuses on driving growth and efficiency through data-driven insights, customer-centric programs, and transformational business processes. As an intern, you'll be at the forefront of a major business transformation, helping to modernize and automate Heroku's business operations to fuel its next phase of growth. This is a unique, high-visibility opportunity to actively participate in shaping the future of a well-known developer platform
What You'll Do
As a Summer 2026 Intern - Heroku Business Operations, you'll get hands-on experience in a dynamic, fast-paced environment. Your responsibilities will include:
- Business Performance Analysis: Evaluating business performance against growth targets and supporting daily operations.
- Strategic Projects: Contributing to high-impact projects such as an Attrition Deep Dive to understand and address customer churn, and a Go-To-Market (GTM) analysis to optimize sales and marketing strategies. You may also be involved with initiatives focused on financial and operational automation, pricing transformation, and AI integration.
- Metric Definition and Interpretation: Defining and interpreting key performance metrics to deliver insights and recommendations to leadership.
- Process Optimization: Triaging operational issues and helping to optimize systems and processes for scalability.
- Cross-Functional Collaboration: Working with various teams across the organization, including Finance, Marketing, Product & Sales, to support business needs.
Required Skills
To be successful in this role, you should have:
- Strong Analytical and Problem-Solving Skills: The ability to structure complex problems, ask insightful questions, and use data to develop actionable recommendations.
- Excellent Communication: The ability to translate complex data into clear, compelling presentations for a senior-level audience.
- Cross-Functional Collaboration: Experience working on cross-functional projects and collaborating with diverse teams.
- Start-Up Mentality: A proactive and resourceful mindset with the ability to manage multiple priorities in a dynamic environment.
- Advanced Excel Skills: High proficiency in Excel, including complex formulas, PivotTables, and other functions for analyzing large datasets.
- Proficiency in SQL: The ability to write and execute SQL queries to extract and manipulate data from databases.
Preferred Qualifications
We are particularly interested in MBA candidates with a passion for business strategy and technology. Prior experience in a highly analytical role such as consulting, investment banking, or sales operations is a plus. Experience with data visualization tools like Tableau is also a "nice to have" skill.
For roles in San Francisco and Los Angeles: Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.
