Company details

HEADCOUNT

25-99

ORG TYPE

Corporate

SECTOR

Finance

WEBSITE

http://www.tuum.com/

About the company

Tuum sells a modular, API-based core banking platform for banks and fintechs. The company describes the platform as covering retail and business banking modules designed for fast integration. Tuum launched in 2019 and lists investors including Citibank, BlackFin Capital Partners, Karma Ventures, Portage Ventures, SpeedInvest, and CommerzVentures. Current hiring shows Customer Success and commercial roles split across Barcelona, Tallinn, and London.

Locations and presence

Tuum lists offices in Tallinn, London, Barcelona, Dubai, and Abu Dhabi. Hiring is currently concentrated in Barcelona and Tallinn, with some roles spanning Barcelona and London.

Palpable Score

68.7

/ 100

Tuum offers a solid early-career experience when a candidate fits the few junior-leaning roles, with clear role scopes, benefits, and visible learning touchpoints like playbooks, workshops, and mentoring. The biggest limiter is volume and outcomes data: junior access exists but is not broad, and promotion or retention evidence is partial.

Pillar 1: Early-career access

Score

12.7

/ 20

The company is advertising a Junior Customer Success Manager role (Barcelona, hybrid) with “early in career” framing, even though the requirements still ask for 2+ years.
Tuum’s public job board currently shows only one explicitly junior-titled role, with the rest leaning mid-to-senior (for example Service Desk Engineer asks 1+ year, and commercial roles are senior).
The company does show some entry-level access through external listings (for example Junior Software Engineer appears on LinkedIn), but that signal is not consistently mirrored on the main careers board.

Pillar 2: Hiring fairness and transparency

Score

15.3

/ 20

The company publishes detailed “what you’ll be doing” and “expectations” sections in postings like Junior Customer Success Manager and Service Desk Engineer, which reduces guesswork for first-time movers.
Tuum includes an explicit equal opportunity statement and a recruitment privacy policy that describes who can access candidate data during hiring.
The company does not publicly describe interview stages or assessment types on the job pages, which limits transparency on time burden and what “good” looks like in the process.

Pillar 3: Learning and support

Score

14.1

/ 20

The company explicitly describes learning-by-doing in the Junior Customer Success Manager role: running check-ins, supporting QBRs, and building CS playbooks and tooling as the customer base scales.
Tuum’s careers page points to Tuum’s Academy, Tuum Talks, and a mentoring program, plus learning opportunities across locations.
The company has mixed support signals from employee feedback, including at least one review mentioning limited training for a Service Desk-type role, which pulls this pillar down from “strong” to “good but uneven.”

Pillar 4: Pay fairness and stability

Score

13.7

/ 20

The company lists “competitive salary” plus stock options across roles like Junior Customer Success Manager and Service Desk Engineer, and positions are full-time rather than repeated short contracts.
Tuum offers tangible benefits that matter to juniors, including private health insurance or wellness compensation, hybrid working, and a 4-day workweek in summer months.
The company does not publish salary ranges, and the Service Desk Engineer role includes on-call nights and weekends without any visible mention of on-call compensation, which caps the score.

Pillar 5: Early-career outcomes

Score

12.9

/ 20

The company has a meaningful amount of employee feedback on Glassdoor (including recommend-to-a-friend and interview sentiment), which provides at least some outside signal on day-to-day experience.
Tuum publishes employee “Stories” content across multiple roles, which helps candidates see real job shapes, but those stories do not provide hard promotion or retention timelines.
The company’s LinkedIn footprint shows ongoing hiring and a mid-sized team, but there is not enough public evidence of junior progression (promotions, tenure patterns, or structured leveling outcomes) to score higher.

Useful links & resources

Tuum careers page Tuum jobs (Lever)Tuum on Glassdoor